TrustRadius

Smaply vs. WebEngage

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Smaply
Score 6.7 out of 10
N/A
The Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. Its training program helps teams to understand and apply human-centered approaches.
$0
per month per user
WebEngage
Score 8.0 out of 10
N/A
WebEngage calls itself a multi-channel user engagement platform. It automates communication across a user's lifecycle and helps companies send messages via these channels: Web Messages In-app Messages Push Notifications Web Push Notification Email Marketing SMS Marketing Facebook Remarketing According to the vendor, cross-device tracking helps keep communication coherent and contextual, making the…N/A
Pricing
SmaplyWebEngage
Editions & Modules
Free
0 EUR
per month per user
Basic
19 EUR
per month per user
Pro
29 EUR
per month per user
Enterprise
Custom Pricing
No answers on this topic
Offerings
Pricing Offerings
SmaplyWebEngage
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Pricing is customised according to the customer usage and requirement. Contact support@webengage.com to know more about pricing plans.
More Pricing Information
Community Pulse
SmaplyWebEngage
Considered Both Products
Smaply
SB
Sarah Bellaiche
Product Design/Development Engineer
Chose Smaply
It’s [easier] to deal with user journey and persons thanks to Smaply. Templates and already created and there is a lot of functionalities to make a complete journey map. It’s very intuitive and we can send it easily to our team. Stakeholder map is a feature that [not many …
WebEngage
Verified User
Anonymous
Chose WebEngage
WebEngage helped us and supported us to achieve our business objectives which were lacking with other tools.
Atul Chaudhary | TrustRadius Reviewer
Atul Chaudhary
Product Manager
Chose WebEngage
WebEngage's dashboard is relatively more intuitive and easy to understand. Further in terms of cost as well it is value to money as it delivers excellent ROI. The after-sales support is also better in terms of responsiveness and helps in case of issues with the execution of …
Verified User
Anonymous
Chose WebEngage
WebEngage is cheaper to use and has a 6-month startups trial
Verified User
Anonymous
Chose WebEngage
CleverTap, MoEngage and Netcore Smartech
Rohit Asesh | TrustRadius Reviewer
Rohit Asesh
Deputy Manager - Digital Marketing
Chose WebEngage
Both WebEngage & Clevertap are equally good with some weighed advantages at both their ends. When it comes to an easy interface for user journey creation, Clevertap wins the race. When it comes to proper granularized segmentation skills, WebEngage takes a lead. I'd recommend …
Features
SmaplyWebEngage
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Smaply
-
Ratings
WebEngage
7.4
Ratings
3% below category average
Dynamic content00 Ratings7.30 Ratings
Ability to test dynamic content00 Ratings7.70 Ratings
Mobile optimization00 Ratings6.30 Ratings
Email deliverability reporting00 Ratings7.10 Ratings
List management00 Ratings7.80 Ratings
Triggered drip sequences00 Ratings8.20 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Smaply
-
Ratings
WebEngage
6.1
Ratings
24% below category average
Lead nurturing automation00 Ratings6.60 Ratings
Automated sales alerts and tasks00 Ratings5.60 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
Smaply
-
Ratings
WebEngage
6.9
Ratings
7% below category average
Calendaring00 Ratings8.00 Ratings
Event/webinar marketing00 Ratings5.70 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Smaply
-
Ratings
WebEngage
7.2
Ratings
2% below category average
Dashboards00 Ratings7.50 Ratings
Standard reports00 Ratings7.50 Ratings
Custom reports00 Ratings6.70 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Smaply
-
Ratings
WebEngage
7.1
Ratings
5% below category average
API00 Ratings8.20 Ratings
Role-based workflow & approvals00 Ratings7.10 Ratings
Customizability00 Ratings6.80 Ratings
Integration with Salesforce.com00 Ratings6.10 Ratings
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SmaplyWebEngage
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PFL Direct Mail Platform
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User Ratings
SmaplyWebEngage
Likelihood to Recommend
8.0
(0 ratings)
7.3
(0 ratings)
User Testimonials
SmaplyWebEngage
Likelihood to Recommend
The solution is suitable for complex journeys with many touchpoints.
The tool has the advantage of being easy to use.
On the other hand, I have not found any data import solutions avoiding re-entering all the data from Excel for example. It could save a lot of time. Indeed, for me, the tool is a tool for formalizing discoveries but other solutions can be used before
MM
Mathieu Montebianco
UX Designer - Trainer
Read full review
When the business is expected to scale and expand, tools such as this proves very handy where it helps to target the correct segments or correct audiences with the right offerings, thereby increasing the chances of transaction or desired action from the user while saving pennies which could have been burnt if a blanket approach would have been used. Automation saves a lot of time and effort for the marketers and businesses boosted due to its operation.
Rohit Asesh | TrustRadius Reviewer
Rohit Asesh
Deputy Manager - Digital Marketing
Read full review
Pros
  • User journey map
  • Personas templates
  • Stakeholder maps
  • Free online courses
SB
Sarah Bellaiche
Product Design/Development Engineer
Read full review
  • Ease in creating user journeys.
  • Easy implementation of APIs.
  • Good reporting dashboard and scheduling features.
  • Segmentation of the users is easy.
Rohit Asesh | TrustRadius Reviewer
Rohit Asesh
Deputy Manager - Digital Marketing
Read full review
Cons
  • Global look and feel
  • Export format
  • Text formating in sticky notes
MM
Mathieu Montebianco
UX Designer - Trainer
Read full review
  • Relays
  • Onsite should have more options of templates.
  • Backend support for better reachability of the channels.
  • Cohort studies should be more customizable.
Rohit Asesh | TrustRadius Reviewer
Rohit Asesh
Deputy Manager - Digital Marketing
Read full review
Alternatives Considered
It’s [easier] to deal with user journey and persons thanks to Smaply. Templates and already created and there is a lot of functionalities to make a complete journey map. It’s very intuitive and we can send it easily to our team. Stakeholder map is a feature that [not many software] have and that is very useful so I’m happy to have it in Smaply
SB
Sarah Bellaiche
Product Design/Development Engineer
Read full review
WebEngage's dashboard is relatively more intuitive and easy to understand. Further in terms of cost as well it is value to money as it delivers excellent ROI. The after-sales support is also better in terms of responsiveness and helps in case of issues with the execution of campaigns. The account managers also ideate and help in the optimization and creation of new user journeys.
Atul Chaudhary | TrustRadius Reviewer
Atul Chaudhary
Product Manager
Read full review
Return on Investment
  • Time saving
  • Clarity for stakeholders
  • Sharing best practices
MM
Mathieu Montebianco
UX Designer - Trainer
Read full review
  • Helped in lowering cost of marketing.
  • Driving higher volume of Direct Sales.
  • Increasing conversion rate on the website.
  • Increasing lead to sale ratio.
Verified User
Anonymous
Read full review
ScreenShots

Smaply Screenshots

Screenshot of Airport Experience Example Journey Map in Smaply EditorScreenshot of Airport Experience Example Journey Map ExportScreenshot of Airport Experience Example Journey Map A4 ExportScreenshot of Persona EditorScreenshot of Persona ExportScreenshot of Stakeholder Map Editor

WebEngage Screenshots

Screenshot of Webengage dashboard - User AnalyticsScreenshot of Webenagge dashboard - User DetailsScreenshot of Webengage dashboard - Creating Mobile notificationsScreenshot of Webengage dashboard - Creating EmailsScreenshot of Webengage Dashboard - Journey DesignerScreenshot of Webengage Dashboard - Journey Designer (2)