TrustRadius: an HG Insights company

SMART Service Desk vs. SysAid

Save this comparison

Save this comparison

SMART Service Desk

3 Reviews and Ratings

SysAid

257 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SMART Service Desk

    Score7 out of 10
    		N/ASMART Service Desk is an ITSM solution from the company of that name headquartered in Arizona.N/A

    SysAid

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    		SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.N/A
    Pricing
    SMART Service DeskSysAid
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SMART Service DeskSysAid
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management.
    More Pricing Information
    Features
    SMART Service DeskSysAid
    Incident and problem management
    Comparison of Incident and problem management features of SMART Service Desk and SysAid
    Feature
    SMART Service Desk
    -
    Ratings
    SysAid
    9.1
    178 Ratings
    Organize and prioritize service tickets00 Ratings9.9177 Ratings
    Expert directory00 Ratings8.0144 Ratings
    Service restoration00 Ratings8.8125 Ratings
    Self-service tools00 Ratings8.3171 Ratings
    Subscription-based notifications00 Ratings9.9127 Ratings
    ITSM collaboration and documentation00 Ratings9.4145 Ratings
    ITSM reports and dashboards00 Ratings9.4154 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of SMART Service Desk and SysAid
    Feature
    SMART Service Desk
    -
    Ratings
    SysAid
    8.6
    154 Ratings
    Configuration mangement00 Ratings9.8144 Ratings
    Asset management dashboard00 Ratings8.9151 Ratings
    Policy and contract enforcement00 Ratings7.1103 Ratings
    Change management
    Comparison of Change management features of SMART Service Desk and SysAid
    Feature
    SMART Service Desk
    -
    Ratings
    SysAid
    9.8
    143 Ratings
    Change requests repository00 Ratings9.8130 Ratings
    Change calendar00 Ratings9.8109 Ratings
    Service-level management00 Ratings9.8135 Ratings
    User Ratings
    SMART Service DeskSysAid
    Likelihood to Recommend
    -
    (0 ratings)
    9.3
    (180 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.9
    (19 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (45 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    7.5
    (53 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.5
    (11 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (14 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (4 ratings)