Smartling vs. Weglot

Smartling is great for a company or team that doesn't have the resources to translate multiple properties in-house. It automates the process and makes it much more manageable. If you have a large website that is managed by one local team and not a global team, Smartling is for you.

Incentivized

Weglot is great for a small static website that doesn't have frequent content updates. It is also good for businesses that want to look at only a single language translation. It tends to fall apart when you either have a larger, growing website or multiple languages that you want to translate for. We had the system cut out several times when we first launched due to it repeatedly hitting our translation cap, with little or no warning from the vendor. Once it happened during a critical communication time.

Incentivized

• Excellent customer support reps that are available for any and all questions.
• Detailed interface that allows you to control pretty much everything yourself.
• Comprehensive help center containing articles and videos.

Incentivized

• Automatic translations across a wide variety of languages
• Ability to make custom translations to better clarify phrases
• Dynamic swapping of resources like pdfs based on language
• Good analytics on use

Incentivized

• We look forward to seeing more in-depth reporting and user management features specifically for translation agencies that handle multiple client accounts

• Price model is very poor for larger websites who produce content regularly
• Price model is also poor for multiple language options (ie, each language translation is a separate cost)
• Customer service isn't very helpful (non-US based company)

Incentivized

I have never seen a software company working so diligently to make improvements in a constant and consistent way. Their tool has truly transformed and made a great impact to localization industry

I always receive timely and pleasant support from their Help Desk!

We prefer Smartling as an online CAT tool because it is easy to use and we can onboard new translators quickly without lengthy training cycles. Our customers like Smartling because they can manage all of their translation needs (website, apps, business documents) through one single platform, share style guides, glossaries and translation memory and save on translation cost over time.

Weglot was really the only option we saw that met the needs of our schools. If we could find another tool that did the same thing for a cheaper price or was more reliable in it's customer service, we would have went with that system. As it is, they seem to the the best game in town, despite the higher price tag.

Incentivized

• Helped us win 3 enterprise deals where localization is a must- got us an additional $XXXk ARR.

Incentivized

• Improves the ability for us to deliver accessible content to various non-speaking constituents
• High cost for a benefit that used to be free (Google Translate) adds an extra expense to our business
• Poor customer service means families are sometimes cut off from new translated content, leaving them with a poor experience

Incentivized