JobDiva vs. SmartSearch ATS

The functionality the platform holds is top-notch where I can house details regarding contact information, requested rates, what jobs we're submitting them to, and all the personal information (CV, certifications, degrees, etc) that we obtain from our candidates. It's extremely helpful that I am able to submit candidates externally as that is our M.O. routinely. I really like it.

Incentivized

If you have a recruiting organization that needs flexibility and a wide range of options to address an ever changing landscape than this is your system. It does not try to pigeon-hole recruiters into a single recruiting model. It allows you to customize how your organization does things but also allows you to control where you need to control. We have been using SmartSearch for more than 24 years. We started out on one of the first versions because we liked the company and the direction they were taking. SmartSearch has not always been the tool with the flashiest features.... but it has always had some of the best features. They have always been of the cutting edge of the next technology and have the tools and features that make SmartSearch a complete solution. We have not seen anything else out in the marketplace that has encouraged us to change.

• I am working in the staffing industry for the last 5+ years. When I joined this industry, initially we had to do all the things manually in Microsoft Excel, It is too time-consuming and looks boring.
• I have been using JobDiva, for the last four years, and it works amazing.
• Now my report generation is very easy and I [can] click on the go.

Incentivized

• Customization - the team at SmartSearch always tries to find a solution that works for our company specifically.
• Customer Care - the team actually cares and is concerned about the well-being of our business. They help us solve issues as if they worked for us and this feeling is felt at every level of the organization beginning with their President.
• Technology - I have used multiple ATSs and demoed many, many more. SmartSearch has superior technology for staffing firm; the technology that helps us recruit and fill jobs faster.
• Listening - the team at SmartSearch actually listens to us and our concerns whether it's regarding a feature for an upgrade or simply solving an issue we are facing.
• Common Sense - there have been many times in our relationship when we have asked about a feature and we hear "that makes sense, we will make that change for all of our customers"...listening is rare and they do it well.

• LinkedIn Sales Navigator Integration (I understand LI is holding this up)
• Report enhancements (i.e.: growth of hotlists, etc)
• Integration with SeamlessAI
• Correct delays with BI, be able to set date range before querying data so that it doesn't lag/not load due to vast data.
• More consolidated product education. Each person seems to only know about their product and not about the other features a client might ask about.
• I would like more help with feature enablement/road-mapping how we get there rather than just pointing me toward the help section
• I would love JobDiva to offer clients JobDiva Super User training so we can have our internal experts who understand the tool and possibilities.

Incentivized

• There's some room for improvement with candidate status. If you change a status, you have to refresh your screen for that to appear. It's a minor thing.
• It would be nice to hide certain bits of information on the web posting, but keep that information in the requisition for our records, ie, salary range, etc.

Our company is moving to a more nuanced and focused type of recruiting style and the more recruiters we bring on, the less we need to worry about aggregating large pools of resume as the recruiting team does that with better more detailed information. The more detailed our database becomes the more we build a more reliable pool of candidates and the more the slowness of the systems become more and more problematic

Incentivized

While I do not have experience with SmartSearch's competitors, I would renew my use of SmartSearch simply based on the up-front costs of implementing the program. It would be better to continue with a program that is sufficiently meeting my needs than it would be to incur the same up-front costs to implement something else.

Incentivized

Its easy to use for me. but a few of my recruiters having difficulty using it. They have problems with mail merge, opting out from mail merge. They are also unable to find other options like applicants, doing some basic settings, sending mail merge again and again for the same job, avoiding sending emails to uninterested candidates etc.

Incentivized

There are so many facets of SmartSearch, that to know everything about it is nearly impossible. While it is mainly straight forward, there is a lot. After using the program for a while, you become pretty comfortable with the basics and can start adding some of the other features.

Incentivized

My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.

Over all I think JobDiva works well. It has some issues from time to time, but the support staff seems to handle it quickly. The major issue is the email merges getting black listed as spam. That takes away a very important JobDiva feature. That is our major functionality complaint these days

Incentivized

Usually, we don't come across downtime or any such issues. However, whenever required, the Support team is always up and ready to solve it as soon as possible. One of its best features is it always Notifies users of any changes related to any of its uses or new additions.

Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go

The support team is quick in responding with to the point answers. Jobidva has few great features like Divareach.

Incentivized

I wasnt part of the training as i joined after Ceipal signed agreement with us.

Incentivized

This is a SaaS platform so the implementation is easy. One thing to consider is to make sure your organization has agreed to this system. Not all will like it but atleast everyone must understand how this will impact Staffing efforts in a positive way. Once everyone is bought then the rest is smooth. The reason I mention this is because after the implementation some where reluctant to change thus not maximizing JOBDIVA to its full capacity.

Incentivized

Using the basic functions of SmartSearch is an easy implementation. But consider carefully what your organization needs to really drive placements. Because we only did a basic implementation first, we were caught off guard when later trying to implement more functions and realizing that the capabilities were limited or were difficult to learn and implement and realizing that tech support was not going to be consistent.

We are currently in the process of trying to link Salesforce to JobDiva CRM. It has not been a smooth integration. There is a feeling that there is more for us to utilize in Salesforce, but we can't leave behind the ATS functionality on the recruiting side. No tool is perfect, so we continue to look for opportunities to improve our processes.

Incentivized

We have looked at multiple alternatives over the years at both Gates and our collective experiences prior to joining Gates. In our opinion, SmartSearch is the right choice for our business today. We have been able to scale it globally and conduct all of our major requirements for our applicant tracking system and that works for Gates. We also feel like we are an important partner to SmartSearch and they work with us and we feel like our feedback is important to them. I have worked with a number of ATS vendors prior to SmartSearch and pre-Gates. That is not a universal approach in this space and is a unique value prop from SmartSearch.

• It had a positive impact of the number of candidates I was able to reach and which actually helped to increase the hiring rate at one of our clients.
• The reporting system in JobDiva. It actually helped to focus more on the business objectives instead of documenting about each and every employee.
• The only negative it had was that in a ew positions (asking for niche skills), when it required to submit candidates in a quick time, the other vendors were able t he win the race.

• I am not involved in the budgeting or finance for recruiting software, so cannot speak directly to any numbers for ROI. However, SmartSearch personally saves me several hours a day in organizing candidates, thus saving my company substantial amounts in productivity.
• The lacking ability to tag additional recruiters throughout the hire track process means whoever onboards the hire has to ensure that a "split" is marked when completing the NHS. Failure to do so can result in quite a lot of lost time from HR to get the mistake fixed.

Incentivized