Smartsupp vs. SnapEngage
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Smartsupp | Score9.3 out of 10 | N/A | Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics. | $20 per month |
 SnapEngage | Score7.5 out of 10 | N/A | SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are… | $60 per month |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Discount available for annual pricing. | Enterprise plans are also available and are custom tailored to the business' specific needs. | ||||||||||||||
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| Chat Analytics and Reports |
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| Smartsupp | SnapEngage | |
|---|---|---|
| Likelihood to Recommend | 7.9 | 7.5 |
| Likelihood to Renew | - | 9.0 |
| Usability | 8.1 | - |
| Support Rating | - | 5.0 |