| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 SmartSurvey | Score7.5 out of 10 | N/A | With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via an online survey service. SmartSurvey allows users to directly reach the people whose opinions matter the most – clients, partners, patients, students and suppliers. SmartSurvey specialises in providing survey solutions for multinational business and enterprise clients, offering dedicated support and secure data storage on EU based servers. SmartSurvey is used by over 100,000 users,… | N/A |
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
| SmartSurvey | Zendesk Suite | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | 20% discount available with annual pricing. | ||||||||||||||
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| SmartSurvey | Zendesk Suite | |
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| Considered Both Products | No answer on this topic | Chose Zendesk Suite Zendesk is a world recognised tool, that ITIL recommend. Easy to use format, great search tools to cross reference issues that are logged. Personalisation allows you to brand your customer facing site. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| SmartSurvey | Zendesk Suite | ||||||||||||||||||||||
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| SmartSurvey | Zendesk Suite | |
|---|---|---|
| Likelihood to Recommend | - | 9.0 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 8.9 |
| Availability | - | 8.6 |
| Performance | - | 8.0 |
| Support Rating | - | 5.5 |
| In-Person Training | - | 10.0 |
| Online Training | - | 7.9 |
| Implementation Rating | - | 9.0 |
| Configurability | - | 9.3 |
