Customer Thermometer vs. SmileBack
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Customer Thermometer | Score6 out of 10 | N/A | Customer Thermometer is a customer satisfaction survey customers can answer from their inbox, boasting leading response rates, from the company of the same name in Brighton. | $29 per month |
 SmileBack | Score10 out of 10 | N/A | SmileBack is a customer feedback system designed for MSPs and helpdesks and focused exclusively on customer satisfaction, from ConnectWise. Their CSAT, NPS and reporting toolsare designed to empower users to drive businesses by making feedback abundant and actionable. With knowledge that customer satisfaction is the #1-indicator of success for MSPs and helpdesks, SmileBack boasts expertise in the space. They state their products will not only dramatically increase the amount of… | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Customer Thermometer | SmileBack | |
|---|---|---|
| Likelihood to Recommend | - | 10.0 |
| Usability | - | 10.0 |
| Support Rating | - | 9.3 |