SmileBack vs. SurgePoint
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 SmileBack | Score10 out of 10 | N/A | SmileBack is a customer feedback system designed for MSPs and helpdesks and focused exclusively on customer satisfaction, from ConnectWise. Their CSAT, NPS and reporting toolsare designed to empower users to drive businesses by making feedback abundant and actionable. With knowledge that customer satisfaction is the #1-indicator of success for MSPs and helpdesks, SmileBack boasts expertise in the space. They state their products will not only dramatically increase the amount of… | N/A |
 SurgePoint | N/A | Small Businesses (1-50 employees) | SurgePoint is a platform designed to help small and medium-sized businesses manage their online reputation, drive customer referrals, and increase repeat business. By centralizing reviews from platforms like Google, Yelp, and Facebook, SurgePoint simplifies review management and streamlines responses using AI-powered tools. Key Features Centralized Review Management: Aggregate and track reviews across multiple platforms in one dashboard. AI-Powered… | $65 per month |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| SmileBack | SurgePoint | |
|---|---|---|
| Likelihood to Recommend | 10.0 | - |
| Usability | 10.0 | - |
| Support Rating | 9.3 | - |