SmileBack vs. Trustpilot
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 SmileBack | Score10 out of 10 | N/A | SmileBack is a customer feedback system designed for MSPs and helpdesks and focused exclusively on customer satisfaction, from ConnectWise. Their CSAT, NPS and reporting toolsare designed to empower users to drive businesses by making feedback abundant and actionable. With knowledge that customer satisfaction is the #1-indicator of success for MSPs and helpdesks, SmileBack boasts expertise in the space. They state their products will not only dramatically increase the amount of… | N/A |
 Trustpilot | Score5.9 out of 10 | N/A | Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google). | $259 per month per domain |
| SmileBack | Trustpilot | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| SmileBack | Trustpilot | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 2.6 |
| Likelihood to Renew | - | 8.0 |
| Usability | 10.0 | - |
| Support Rating | 9.3 | 8.7 |