Guesty vs. Smoobu

Not necessarily not appropriate but could be better overall As stated, the chat/messaging function, locating canceled reservations, warning users when a feature is being changed and actually provide a training even if it's steps or a quick video I know I can find it in the help center it just should have been provided up front. We shouldn't have to go looking for things.

Incentivized

Smoobu is overall a very good software and it has so many features like avoiding double booking, prices synchronized, rentals are really good, etc. It will automatically create a list of people that we need to deal with.

Incentivized

• In different languages
• characteristics are fantastic

Incentivized

This was a ten before the calendar update. The calendar update was rolled out poorly. There was no warning, one day it was just different and we had to relearn how to use it with no guide or reference. This really could have been done better and more efficiently. A simple email

Incentivized

smoobu is suggested by one of out friend and after using this, we stick to this software because this gives us complete package of what we want.

Incentivized

• Since using Guesty we are seeing a lower response time due to the chat feature. It takes about 25 mins for us to reply simply bc we don't see them until we refresh. We like response time to be 10 mins
• We've also had a 25% increase in owner communication since owners are having trouble with the calendar
• Overall though 30% increase in bookings due to having multiple platforms in one

Incentivized

• time saving
• tension reduction

Incentivized