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SnapSurveys vs. Sprinklr Service

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SnapSurveys

15 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SnapSurveys

    Score10 out of 10
    		N/ASnap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services. Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys supports all survey modes, including: Online, Mobile (including iPad/iPhone/Android), Paper, Kiosk, Phone, Scanning, and Tablet PC, in any language with robust analysis and reporting capabilities,…

    $695

    per year

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    SnapSurveysSprinklr Service
    Editions & Modules
    Online/Mobile
    $695
    per year
    Paper Scanning
    $2,395
    per year
    Paper Scanning - Perpetual License
    3,995
    Online/Mobile - Perpetual License
    5,995
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    SnapSurveysSprinklr Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    SnapSurveysSprinklr Service
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of SnapSurveys and Sprinklr Service
    Feature
    SnapSurveys
    8.0
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Survey templates8.02 Ratings00 Ratings
    Themes8.02 Ratings00 Ratings
    Custom logo/branding8.02 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of SnapSurveys and Sprinklr Service
    Feature
    SnapSurveys
    8.0
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Changes to live survey8.02 Ratings00 Ratings
    Question design help8.02 Ratings00 Ratings
    Multiple question types8.02 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of SnapSurveys and Sprinklr Service
    Feature
    SnapSurveys
    8.0
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Survey logic flexibility8.02 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of SnapSurveys and Sprinklr Service
    Feature
    SnapSurveys
    8.0
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Response tracking8.02 Ratings00 Ratings
    Data export8.02 Ratings00 Ratings
    Standard reports8.02 Ratings00 Ratings
    Custom reports8.02 Ratings00 Ratings
    Analytics8.02 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of SnapSurveys and Sprinklr Service
    Feature
    SnapSurveys
    8.0
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Access controls8.02 Ratings00 Ratings
    Compliance8.02 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of SnapSurveys and Sprinklr Service
    Feature
    SnapSurveys
    8.0
    1 Ratings
    Sprinklr Service
    -
    Ratings
    Vendor-offered crowdsourcing8.01 Ratings00 Ratings
    Respondent restrictions8.01 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of SnapSurveys and Sprinklr Service
    Feature
    SnapSurveys
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of SnapSurveys and Sprinklr Service
    Feature
    SnapSurveys
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    SnapSurveysSprinklr Service
    Likelihood to Recommend
    8.0
    (8 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    9.3
    (6 ratings)
    7.5
    (7 ratings)
    Usability
    8.0
    (2 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    8.0
    (1 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)