SolarWinds AppOptics vs. SolarWinds Pingdom

AppOptics is good for small to medium-sized organizations with less than 150 servers or less than 40 services to monitor. It performs well for this use case where people need to get an overview of application performance, and 95%ile data is okay. Somewhere every data point and every record is critical; it should be avoided.

Incentivized

Pingdom is well suited to monitor any of your public facing IPs, so you receive an alert by text message or email when the IP you are monitoring does not respond for a given length of time, from an impressive 10ms to 30s. This allows you to be pretty granular with the alerting. It's less appropriate for monitoring IPs on your LAN, unless you NAT these through your firewall.

Incentivized

• SolarWinds AppOptics has an easy to use and fast interface. Thus, you can use time more efficiently.
• SolarWinds AppOptics has as many details as you want. So you only display deep details when you want.
• SolarWinds AppOptics already has many plugins. So you can easily connect with your other services.

Incentivized

• Alerting, particularly the integration with PagerDuty.
• Reporting: the ability to go back and view the history of each status check (including details about every failure) as well as graphs and reports over a longer time period.
• Weekly uptime report emails are very convenient.
• Programmatic configuration is possible with a third-party Terraform plugin.

Incentivized

• The only thing that I would add is the possibility to display every single query our servers receive to eventually analyze them and query through them. We could also generate nice visualizations from that. Right now I believe we can only see averages.

Incentivized

• sometimes sends false alerts
• there should be some threshold value for when an application is not reachable, it should alert after 30 seconds and keep sending hello packets for those 30 seconds and if still there is no response, then it should send the alert.
• too many unwanted metrics.

Incentivized

We have been using AppOptics for over 3.5 years and expect to continue to renew it for the foreseeable future

Incentivized

Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.

AppOptics has performed well for all of the major functions we have needed it for. Especially when it comes to tracking down response time issues and researching app performance for different pages and different times of day we have been able to do everything we need to. We know there are some more advanced features that could help us in more niche areas, but haven't had the time to delve deeper into using or setting them up.

Incentivized

Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.

Incentivized

Interface is unnecessarily complicated and frequently responds slowly.

Solarwinds AppOptics is rated as 9 out of 10 and the reason is there are still few areas where AppOptics needs to improve such as Service Now Integration, GCP Cloud Support, Better Dashboard visualization for application transactions flow. Other than these feature everything is there in AppOptics and that's a reason given 9 points out of 10.

Incentivized

Customer service from Solarwinds has always been stellar. We've never gone unnoticed, even though we're currently within their tail segment. They're a great partner to us and indeed an important one. When we've had to submit a ticket, we've always received a response within 24 hours. I'd highly recommend SolarWinds to any organization with a server network

Incentivized

What we found positive in AppOptics from others is:

• Easy to install and manage.
• Various stack support.
• Point to point deep-dive metrics and correlation.
• Metrics like DB connection, query analysis, latency in API calls, and other connections, response codes for various APIs, etc are the key ones in our case, which AppOptics provides efficiently.
• Alerts can be sent on different channels.

Incentivized

We have only used Pingdom for these needs, so I can't speak directly to competitors. That being said, for the reasons we used Pingdom it was fantastic value and the fact we never bothered to look for a competitor speaks volumes about our satisfaction with the product.

Incentivized

• Application monitoring troubleshooting became more accurate. Accurate results save more man-hours of manual troubleshooting.
• As Realtime monitoring and alerts provide more flexibility, downtime can be minimized and Accurate Root causes can be provided.
• Dashboards can be useful for making future strategy based on trends.
• Installation and integration is easy.

Incentivized

• Our client has continued to use our services
• It has helped our organisation keep up to date about any site traffic fluctuations and help us make educated decisions on appropriate server resources for the site
• The service is relatively inexpensive making it easy to cost into our maintenance charges

Incentivized