Cisco ThousandEyes vs. SolarWinds NetFlow Traffic Analyzer (NTA)

As a service provider that is in multiple datacenters it's a great tool to use and leverage. Alot of smaller providers are only using NMS nodes that are hosted in their HQ or in spots that aren't where their content is hosted. Being able to run tests directly from your datacenters (between them or to the content provider itself) gives more accurate results. The downside is if you have no server infrastructure you'll have to install servers/machines to utilize it.

Incentivized

I would suggest this tool to any user that has to monitor multiple sites and locations where bandwidth monitoring can be a labor. This software works really well for central monitoring of multiple sites and services where having a technician onsite isn't feasible. I really like the reporting, though, and would recommend this for someone wanting to keep an eye on bandwidth usage for replication of data across sites.

Incentivized

• Agent to Agent testing. Full round trip test. Have a customer using a Server Side API that is having an issue. Loan a Nuc, or have them install the ThousandEyes agent in their network. You'll find the issue guaranteed.
• Device Layer vision - ability to see from the server, through the Firewall, switches Proxy and internet. Measure jitter, latency, response time, load time and see the path your packet takes.
• Share your tests live. Provide the customer a link to a live test, they can see what you do, review your metrics and verify your tests. They can also use it as a tool to better their service. Build the trust and stickiness with your customers' most difficult users - the IT Operations team.
• Validate your QOS and routes for VOIP, video conferences, and data traffic. Highly flexible and configurable complete with transaction-based testing, custom headers, calls and tools to mimic any scenario you need.

Incentivized

• The level of customization possible with Network Bandwidth Analyzer is very valuable. Rather than being stuck with a "one-size-fits-all" presentation, an administrator can easily create customized views, reports, and alerts so that users can have a more tailored view of the data provided by Network Bandwidth Analyzer. This has the effect of making the tool more attractive to the end user.
• The NetFlow Traffic Analyzer piece of Network Bandwidth Analyzer provides the details on bandwidth usage on the network. More than knowing how much bandwidth is being used, one is provided with detailed information on how that bandwidth is being used. This provides invaluable information for capacity planning and even certain forensic tasks faced by the network engineer.
• The ability to produce network maps provides an easy way to create an attractive and functional NOC/SOC view of the entire network. Both technician and the occasional passerby can quickly determine if there are issues to be addressed. The ability to customize a map with background images and custom icons and stencils can make these maps really pop.

Incentivized

• We have the product, we have a fair amount of wireless issues. You have to go through so many hoops, links and selections that I would think would've been impossible. Maybe if you have a specialized engineer, you would be able to use the thousandeyes product to troubleshoot a problem. But if I want to share with our knock, for example, would be very challenging because there is so many paths that you have to go and there is so many assumptions you have to do to actually find the root cause of the problem. What I would expect is maybe what they can do is implementing some AI today on this product to give some hints, "hey, this might be the problem because the data is there but it's difficult to find." We need an easier way to find how we can use the platform to point out where's the root cause of those problems.

Incentivized

• The ability to intuitively and quickly serve up specified information up to a dashboard for general “public” consumption, that cycles through several pages of information.
• The ability to intuitively set up alerting on bandwidth levels, instead of having to dig through all types of alerts available to find the one needed.
• Provide a pricing model based on different support levels: if I want only available update installations, don’t make me pay the same amount as those wanting full support.

Incentivized

We will definitely renew and maybe even extend our usage of ThousandEyes. We have been using ThousandEyes now for a couple of years and it has shown us major benefits. With the new options it offers for SD-WAN for us it is a no brainer to renew our current licenses

Incentivized

There is definitely a learning curve to ThousandEyes, but once you understand how the client deployment works and how to set up monitoring, things go pretty smoothly. I think the initial setting up of clients on endpoints can be a little tricky though.

Incentivized

As far as rating for usability is concerned I would give 10/10 as NTA is very easy to use. All you need to do is install that module and ask network Team to configure the Netflow towards Server IP. [The] rest is pre-configured and reports are pre-built. Moment you receive the flows from Network all you will have is information about traffic.

Incentivized

Being cloud hosted means that you are at the mercy of Cisco web services, but we've had absolutely no issues with its availability.

Incentivized

The client is very lightweight on endpoints and the user interface is very fast and fluid.

Incentivized

You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.

Incentivized

It is useful for our Infrastructure team and also provides valuable insights to our application team regarding the traffic being sent from various endpoints. They can monitor their applications and ensure there are no network issues that may impact their application.

Incentivized

Our Cisco reps actually had someone teach us a few things about the functionality of ThousandEyes, and it helped a lot. The training was good and we had follow-up assistance as well when we had questions about the monitoring and reporting functions. Overall, we were satisfied with the training and support.

Incentivized

The training offered by SolarWinds is some of the best out there. They have several different videos that go into great detail from initial setup to advanced configurations. In addition to the view at your own pace video, they also have live training for customers that focus on a single product and you can ask questions with the folks who develop the software. I have had good success with their live sessions and getting questions answered.

Incentivized

Our implementation was pretty straightforward, with some issues loading clients on endpoints. We didn't have any notable issues, and I don't really have any additional insights.

Incentivized

It is a similar product to Cisco ThousandEyes. Both solutions give good network monitoring and traffic analysis. But Cisco ThousandEyes works better with Cisco devices and has real-time alerts that are very useful. It also helps to see network problems faster and make troubleshooting easier. Cisco ThousandEyes is also better for checking SaaS and cloud apps like Azure, AWS, Webex, etc. It has endpoint agents that show network quality directly from user devices. The web interface is simple to use, so the learning curve is not too steep. Also, it has many monitoring points around the world, making it easy to check performance outside the company network.

Incentivized

SolarWinds NTA is hands down a superior product compared to Wireshark. However, when doing smaller isolated projects the affordability of Wireshark can not be overlooked. Wireshark does a great job of collecting data on ports and circuits. The advantage of SolarWinds NTA is the all encompassing collection of data and management of the multitude of devices. It is designed to do that, and does it very well.

Incentivized

I think this product would be infinitely scalable since it's all cloud hosted and can support thousands of endpoints if needed. We are only using it for a limited number of endpoints, so we never really considered scalability.

Incentivized

• ThousandEyes has helped us quickly isolate issues on some high-profile (within the organization) incidents and whether the network (internally or on the Internet) is at fault. If it is, it becomes easier to see the "where" of the issues quicker so we can move onto what the issue is faster. In the case of non-network related issues, it helps us get the appropriate teams or individuals involved sooner.

Incentivized

• Be prepared to answer lots of questions. When people see the data in NTA they are going to want to know why App A is talking to App B. Be ready to explain!
• Hand the keys to the NTA kingdom to the network team. They will thank you. Everyone wants to have friends on the network team, right?
• Be prepared to invest in some significant compute and storage performance to keep up with your NTA monitoring
• Running the latest firmware for your network gear is (often) required to take advantage of all the flow-monitoring. You upgrade regularly, right??

Incentivized