SolarWinds Network Topology Mapper vs. Zendesk Suite
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 SolarWinds Network Topology Mapper | Score7.1 out of 10 | N/A | Network Topology Mapper is Network mapping software from SolarWinds built to automatically plot a network. Leveraging its multi-layer discovery technique, Network Topology Mapper automatically discovers LAN or WAN and produces comprehensive, network diagrams that integrate OSI Layer 2 and Layer 3 topology data (including switchto-switch, switch-to-node, and switch-to-router port connections) which can be exported into Microsoft Office® Visio® or other formats and shared. | $1,570 Per Instance |
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | 20% discount available with annual pricing. | ||||||||||||||
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| SolarWinds Network Topology Mapper | Zendesk Suite | |
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| Likelihood to Recommend | - | 9.0 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 8.9 |
| Availability | - | 8.6 |
| Performance | - | 8.0 |
| Support Rating | - | 5.5 |
| In-Person Training | - | 10.0 |
| Online Training | - | 7.9 |
| Implementation Rating | - | 9.0 |
| Configurability | - | 9.3 |