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Khoros Service vs. Sparkcentral (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Khoros Service

    Score8.9 out of 10
    Enterprise companies (1,001+ employees)
    Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution…N/A

    Sparkcentral (discontinued)

    Score10 out of 10
    N/ASparkcentral was a social customer care solution and cloud-based customer engagement platform that catered specifically to customer care teams within large enterprises, enabling them to deliver real-time social customer service. Sparkcentral was acquired by Hootsuite in January 2021. The product has since been discontinued.N/A
    Pricing
    Khoros ServiceSparkcentral (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Khoros ServiceSparkcentral (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPricing is variable based on the needs of the customer.
    More Pricing Information
    Community Pulse
    Khoros ServiceSparkcentral (discontinued)
    Considered Both Products
    Khoros (Formerly Spredfast + Lithium)
    No answer on this topic
    Discontinued Products
    Chose Sparkcentral (discontinued)
    Pros:
    1. Layout is more user-friendly than the previous platforms.
    2. Real-time data on system issues where each user is able to see it and respond accordingly.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    Khoros ServiceSparkcentral (discontinued)
    Likelihood to Recommend
    8.5
    (112 ratings)
    10.0
    (16 ratings)
    Likelihood to Renew
    8.2
    (78 ratings)
    8.7
    (4 ratings)
    Usability
    7.3
    (7 ratings)
    10.0
    (1 ratings)
    Availability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.1
    (9 ratings)
    10.0
    (3 ratings)
    In-Person Training
    9.0
    (2 ratings)
    -
    (0 ratings)
    Online Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.6
    (70 ratings)
    -
    (0 ratings)
    Product Scalability
    8.3
    (77 ratings)
    -
    (0 ratings)