Sparkcentral (discontinued) vs. Zoho Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Sparkcentral (discontinued) | Score10 out of 10 | N/A | Sparkcentral was a social customer care solution and cloud-based customer engagement platform that catered specifically to customer care teams within large enterprises, enabling them to deliver real-time social customer service. Sparkcentral was acquired by Hootsuite in January 2021. The product has since been discontinued. | N/A |
 Zoho Desk | Score7.8 out of 10 | N/A | Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com. | $9 per month per user |
| Sparkcentral (discontinued) | Zoho Desk | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | A discount is offered for yearly billing. | ||||||||||||||
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| Sparkcentral (discontinued) | Zoho Desk | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Sparkcentral (discontinued) | Zoho Desk | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 7.8 |
| Likelihood to Renew | 8.7 | - |
| Usability | 10.0 | 9.4 |
| Support Rating | 10.0 | 8.7 |