TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SpiceCSM

    Score7 out of 10
    N/ASpiceCSM is a call center optimization suite from the New York company of the same name, featuring a Unified Desktop, a Data and Application Connector, analytics and process automation, and more.N/A
    Pricing
    SpiceCSM
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    SpiceCSM
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    SpiceCSM
    Considered Both Products
    SpiceCSM
    Chose SpiceCSM
    Salesforce and Zendesk. I like SpiceCSM better.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    SpiceCSM
    Likelihood to Recommend
    7.0
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)