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Spiceworks Cloud Help Desk vs. SyAM Software

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Spiceworks Cloud Help Desk

    Score6.9 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    SyAM Software

    Score7 out of 10
    N/AN/AN/A
    Pricing
    Spiceworks Cloud Help DeskSyAM Software
    Editions & Modules
    Core Plan
    $0
    Premium
    $6
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Spiceworks Cloud Help DeskSyAM Software
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Spiceworks Cloud Help DeskSyAM Software
    Incident and problem management
    Comparison of Incident and problem management features of Spiceworks Cloud Help Desk and SyAM Software
    Feature
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    SyAM Software
    -
    Ratings
    Organize and prioritize service tickets8.054 Ratings00 Ratings
    Expert directory8.047 Ratings00 Ratings
    Subscription-based notifications9.042 Ratings00 Ratings
    ITSM collaboration and documentation6.045 Ratings00 Ratings
    Ticket creation and submission10.054 Ratings00 Ratings
    Ticket response10.053 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Spiceworks Cloud Help Desk and SyAM Software
    Feature
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    SyAM Software
    -
    Ratings
    External knowledge base7.048 Ratings00 Ratings
    Internal knowledge base7.048 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Spiceworks Cloud Help Desk and SyAM Software
    Feature
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    SyAM Software
    -
    Ratings
    Customer portal9.046 Ratings00 Ratings
    IVR7.011 Ratings00 Ratings
    Social integration8.927 Ratings00 Ratings
    Email support10.046 Ratings00 Ratings
    Help Desk CRM integration9.928 Ratings00 Ratings
    User Ratings
    Spiceworks Cloud Help DeskSyAM Software
    Likelihood to Recommend
    10.0
    (83 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    10.0
    (29 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (9 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (26 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)