Independently Invited by TrustRadius
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Spiceworks Cloud Help Desk | Score6.8 out of 10 | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. | $0 (free for 1-5 Seats) |
SysAid | Score9.1 out of 10 | Mid-Size Companies (51-1,000 employees) | SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support. | N/A |
| Spiceworks Cloud Help Desk | SysAid | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
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| Spiceworks Cloud Help Desk | SysAid | |
|---|---|---|
| Considered Both Products | ||
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Spiceworks Cloud Help Desk | SysAid | |||||||||||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| ITSM asset management |
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| Change management |
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| Spiceworks Cloud Help Desk | SysAid | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 9.3 |
| Likelihood to Renew | 10.0 | 8.9 |
| Usability | 9.0 | 8.0 |
| Availability | 10.0 | 9.1 |
| Performance | 8.0 | 9.1 |
| Support Rating | 8.7 | 7.5 |
| In-Person Training | - | 9.1 |
| Online Training | - | 9.1 |
| Implementation Rating | 10.0 | 8.5 |
| Configurability | - | 9.1 |
| Contract Terms and Pricing Model | - | 9.1 |
| Ease of integration | - | 9.1 |
| Product Scalability | 10.0 | 9.1 |
| Professional Services | - | 9.1 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |