Spiceworks Cloud Help Desk vs. TOPdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Spiceworks Cloud Help Desk | Score6.8 out of 10 | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. | $0 (free for 1-5 Seats) |
 TOPdesk | Score8.8 out of 10 | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | $76 per month Per agent |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| ITSM asset management |
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| Change management |
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| Spiceworks Cloud Help Desk | TOPdesk | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.9 |
| Likelihood to Renew | 10.0 | 9.1 |
| Usability | 9.0 | 9.0 |
| Availability | 10.0 | 9.1 |
| Performance | 8.0 | 8.1 |
| Support Rating | 8.7 | 9.1 |
| In-Person Training | - | 7.3 |
| Online Training | - | 8.0 |
| Implementation Rating | 10.0 | 9.9 |
| Configurability | - | 9.0 |
| Ease of integration | - | 6.5 |
| Product Scalability | 10.0 | 9.1 |
| Vendor post-sale | - | 9.0 |
| Vendor pre-sale | - | 9.1 |