TrustRadius: an HG Insights company

Spiceworks Cloud Help Desk vs. Vtiger

Save this comparison

Save this comparison

Spiceworks Cloud Help Desk

248 Reviews and Ratings

Vtiger

31 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Spiceworks Cloud Help Desk

    Score6.8 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Vtiger

    Score8.2 out of 10
    		N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    Spiceworks Cloud Help DeskVtiger
    Editions & Modules
    Core Plan
    $0
    Premium
    $6
    per month per user
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    Spiceworks Cloud Help DeskVtiger
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional Details—Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Features
    Spiceworks Cloud Help DeskVtiger
    Incident and problem management
    Comparison of Incident and problem management features of Spiceworks Cloud Help Desk and Vtiger
    Feature
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Vtiger
    -
    Ratings
    Organize and prioritize service tickets8.054 Ratings00 Ratings
    Expert directory8.047 Ratings00 Ratings
    Subscription-based notifications9.042 Ratings00 Ratings
    ITSM collaboration and documentation6.045 Ratings00 Ratings
    Ticket creation and submission10.054 Ratings00 Ratings
    Ticket response10.053 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Spiceworks Cloud Help Desk and Vtiger
    Feature
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    Vtiger
    -
    Ratings
    External knowledge base7.048 Ratings00 Ratings
    Internal knowledge base7.048 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Spiceworks Cloud Help Desk and Vtiger
    Feature
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Vtiger
    -
    Ratings
    Customer portal9.046 Ratings00 Ratings
    IVR7.011 Ratings00 Ratings
    Social integration8.927 Ratings00 Ratings
    Email support10.046 Ratings00 Ratings
    Help Desk CRM integration9.928 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Spiceworks Cloud Help Desk and Vtiger
    Feature
    Spiceworks Cloud Help Desk
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Customer data management / contact management00 Ratings10.08 Ratings
    Workflow management00 Ratings10.08 Ratings
    Opportunity management00 Ratings10.08 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
    Contract management00 Ratings10.06 Ratings
    Quote & order management00 Ratings10.06 Ratings
    Interaction tracking00 Ratings10.06 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Spiceworks Cloud Help Desk and Vtiger
    Feature
    Spiceworks Cloud Help Desk
    -
    Ratings
    Vtiger
    9.5
    6 Ratings
    Case management00 Ratings10.06 Ratings
    Help desk management00 Ratings9.06 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Spiceworks Cloud Help Desk and Vtiger
    Feature
    Spiceworks Cloud Help Desk
    -
    Ratings
    Vtiger
    10.0
    6 Ratings
    Lead management00 Ratings10.06 Ratings
    Email marketing00 Ratings10.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Spiceworks Cloud Help Desk and Vtiger
    Feature
    Spiceworks Cloud Help Desk
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Task management00 Ratings10.06 Ratings
    Billing and invoicing management00 Ratings10.07 Ratings
    Reporting00 Ratings10.07 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Spiceworks Cloud Help Desk and Vtiger
    Feature
    Spiceworks Cloud Help Desk
    -
    Ratings
    Vtiger
    9.7
    7 Ratings
    Forecasting00 Ratings10.06 Ratings
    Pipeline visualization00 Ratings10.06 Ratings
    Customizable reports00 Ratings9.07 Ratings
    Customization
    Comparison of Customization features of Spiceworks Cloud Help Desk and Vtiger
    Feature
    Spiceworks Cloud Help Desk
    -
    Ratings
    Vtiger
    9.3
    8 Ratings
    Custom fields00 Ratings9.08 Ratings
    Custom objects00 Ratings10.07 Ratings
    API for custom integration00 Ratings9.06 Ratings
    Social CRM
    Comparison of Social CRM features of Spiceworks Cloud Help Desk and Vtiger
    Feature
    Spiceworks Cloud Help Desk
    -
    Ratings
    Vtiger
    10.0
    5 Ratings
    Social engagement00 Ratings10.05 Ratings
    Platform
    Comparison of Platform features of Spiceworks Cloud Help Desk and Vtiger
    Feature
    Spiceworks Cloud Help Desk
    -
    Ratings
    Vtiger
    5.0
    5 Ratings
    Mobile access00 Ratings5.05 Ratings
    Security
    Comparison of Security features of Spiceworks Cloud Help Desk and Vtiger
    Feature
    Spiceworks Cloud Help Desk
    -
    Ratings
    Vtiger
    9.0
    8 Ratings
    Role-based user permissions00 Ratings9.08 Ratings
    User Ratings
    Spiceworks Cloud Help DeskVtiger
    Likelihood to Recommend
    10.0
    (83 ratings)
    10.0
    (8 ratings)
    Likelihood to Renew
    10.0
    (29 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (9 ratings)
    10.0
    (1 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (26 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    10.0
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)