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Spiceworks Cloud Help Desk vs. Zoho Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Spiceworks Cloud Help Desk

    Score6.8 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    Spiceworks Cloud Help DeskZoho Desk
    Editions & Modules
    Core Plan
    $0
    Premium
    $6
    per month per user
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    Spiceworks Cloud Help DeskZoho Desk
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—A discount is offered for yearly billing.
    More Pricing Information
    Community Pulse
    Spiceworks Cloud Help DeskZoho Desk
    Considered Both Products
    Spiceworks Ziff Davis
    Chose Spiceworks Cloud Help Desk
    A lot of the competition starts with some free options, but bare minimum or "paid only modules" etc. And their support is often either non existent or convoluted while Spiceworks Help Desk is both great and responsive as well as having an open community and forums. You can …
    Incentivized
    Chose Spiceworks Cloud Help Desk
    It was good software but Zoho lacks advanced features. If I compare Zoho and Spiceworks, I would say Spiceworks keeps the more powerful and useful product.
    Incentivized
    Chose Spiceworks Cloud Help Desk
    Zoho was much simpler to use, but it had a lot less features. The Zoho community wasn't as robust for support. Zoho could categorize internal and external tickets. Spiceworks felt like it was all put into one group.
    Incentivized
    Zoho
    Chose Zoho Desk
    Zoho provides more bells and whistles comparted to the other platforms I have tried. The setup was easier and the transition was smoother. The support was much better as well. Whenever we would get stuck on something, support was a chat away and we always got the solution we …
    Incentivized
    Chose Zoho Desk
    After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us.
    Incentivized
    Chose Zoho Desk
    Atera had a lot of features. You could install an agent to monitor updates, and you could deploy AV. Zoho Desk was easier to go through tickets and replies. It felt like Atera had more features, so it was slower. At times you would want to search for an old ticket in Atera, and …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Spiceworks Cloud Help DeskZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Spiceworks Cloud Help Desk and Zoho Desk
    Feature
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets8.054 Ratings8.94 Ratings
    Expert directory8.047 Ratings7.93 Ratings
    Subscription-based notifications9.042 Ratings7.93 Ratings
    ITSM collaboration and documentation6.045 Ratings10.01 Ratings
    Ticket creation and submission10.054 Ratings8.54 Ratings
    Ticket response10.053 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of Spiceworks Cloud Help Desk and Zoho Desk
    Feature
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base7.048 Ratings8.94 Ratings
    Internal knowledge base7.048 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Spiceworks Cloud Help Desk and Zoho Desk
    Feature
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal9.046 Ratings8.04 Ratings
    IVR7.011 Ratings00 Ratings
    Social integration8.927 Ratings6.02 Ratings
    Email support10.046 Ratings6.64 Ratings
    Help Desk CRM integration9.928 Ratings8.93 Ratings
    User Ratings
    Spiceworks Cloud Help DeskZoho Desk
    Likelihood to Recommend
    10.0
    (83 ratings)
    7.8
    (23 ratings)
    Likelihood to Renew
    10.0
    (29 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (9 ratings)
    9.4
    (12 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (26 ratings)
    8.7
    (12 ratings)
    Implementation Rating
    10.0
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)