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BeyondTrust Remote Support vs. Splashtop

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BeyondTrust Remote Support

    Score8.8 out of 10
    N/ABeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…N/A

    Splashtop

    Score8.5 out of 10
    N/ASplashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.…

    $99

    per year per user

    Pricing
    BeyondTrust Remote SupportSplashtop
    Editions & Modules
    No answers on this topic
    Splashtop Remote Access Pro
    $8.25
    per month per user, billed annually
    Splashtop Remote Access Performance
    $13.00
    per month per user, billed annually
    Splashtop Remote Support Enterprise
    Contact Sales
    per month per concurrent technician, billed annually
    Splashtop Remote Access Enterprise
    Contact Sales
    per month per user, billed annually
    Splashtop On-Prem
    Contact Sales
    Splashtop Autonomous Endpoint Management (AEM)
    Contact Sales
    per month per endpoint, billed annually
    Splashtop Remote Support SOS
    Starting at $22.00
    per month per concurrent technician, billed annually
    Offerings
    Pricing Offerings
    BeyondTrust Remote SupportSplashtop
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    BeyondTrust Remote SupportSplashtop
    Considered Both Products
    BeyondTrust
    Chose BeyondTrust Remote Support
    BeyondTrust has better support, account managers, an interface, better documentation for using their solution, and more support for rolling out their solution to endpoints (whether Mac or Windows). They also demonstrate a desire to resolve issues quickly rather than consuming …
    Incentivized
    Splashtop
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BeyondTrust Remote SupportSplashtop
    Remote Administration
    Comparison of Remote Administration features of BeyondTrust Remote Support and Splashtop
    Feature
    BeyondTrust Remote Support
    9.1
    52 Ratings
    Splashtop
    7.8
    43 Ratings
    File transfer8.849 Ratings9.039 Ratings
    Instant message9.150 Ratings7.930 Ratings
    Access to sleeping/powered-off computers6.031 Ratings3.013 Ratings
    Session record9.142 Ratings7.219 Ratings
    Annotations8.934 Ratings9.02 Ratings
    Screen sharing00 Ratings9.337 Ratings
    Over-the-Internet remote session00 Ratings9.342 Ratings
    Initiate remote control from mobile00 Ratings7.626 Ratings
    Remote management of servers & workstations00 Ratings9.07 Ratings
    Centralized management dashboard00 Ratings7.132 Ratings
    Monitoring and Alerts00 Ratings6.05 Ratings
    Multi-platform remote control00 Ratings8.733 Ratings
    User Ratings
    BeyondTrust Remote SupportSplashtop
    Likelihood to Recommend
    9.3
    (111 ratings)
    9.2
    (481 ratings)
    Likelihood to Renew
    10.0
    (63 ratings)
    9.4
    (35 ratings)
    Usability
    9.2
    (29 ratings)
    8.3
    (25 ratings)
    Availability
    8.8
    (9 ratings)
    9.8
    (5 ratings)
    Performance
    8.4
    (7 ratings)
    9.8
    (5 ratings)
    Support Rating
    9.7
    (28 ratings)
    9.6
    (440 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.8
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (13 ratings)
    8.3
    (16 ratings)
    Configurability
    8.2
    (2 ratings)
    5.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    9.1
    (1 ratings)
    10.0
    (2 ratings)
    Product Scalability
    9.1
    (5 ratings)
    9.8
    (5 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (2 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    10.0
    (3 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    5.1
    (3 ratings)