TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Spoke

    Score9.1 out of 10
    N/ASpoke, headquartered in San Francisco, offers their ticketing and request management app designed to support IT help desks, HR, or management with handling employee requests and assistance needs.N/A
    Pricing
    Spoke
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Spoke
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Spoke
    Considered Both Products
    Spoke
    Chose Spoke
    Spoke outperforms ManageEngine Service Desk Plus on all levels. The user interface is a lot more user-friendly. Service Desk Plus did not offer any AI-driven auto-responses. They also did not offer any Slack integration which is the primary way (and preferred) that our …
    Incentivized
    Chose Spoke
    Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Spoke
    Incident and problem management
    Comparison of Incident and problem management features of Spoke
    Feature
    Spoke
    8.4
    4 Ratings
    Organize and prioritize service tickets7.34 Ratings
    Expert directory8.32 Ratings
    Service restoration10.01 Ratings
    Self-service tools8.63 Ratings
    Subscription-based notifications8.43 Ratings
    ITSM collaboration and documentation8.23 Ratings
    ITSM reports and dashboards8.02 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Spoke
    Feature
    Spoke
    9.0
    1 Ratings
    Configuration mangement9.01 Ratings
    Policy and contract enforcement9.01 Ratings
    Change management
    Comparison of Change management features of Spoke
    Feature
    Spoke
    8.3
    3 Ratings
    Change requests repository8.63 Ratings
    Change calendar8.32 Ratings
    Service-level management8.02 Ratings
    User Ratings
    Spoke
    Likelihood to Recommend
    8.4
    (4 ratings)
    Support Rating
    8.0
    (1 ratings)