TrustRadius: an HG Insights company

Sprinklr Service vs. Virima

Save this comparison

Save this comparison

Sprinklr Service

54 Reviews and Ratings

Virima

4 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Virima

    Score9.7 out of 10
    		N/AVirima is a SaaS platform from Virima Technologies in Atlanta, that aims to solve the toughest IT Operations management and reporting challenges. With Virima’s automated Infrastructure Discovery, trustworthy CMDB, and Service Mapping visualizations, the vendor says IT staff will be ready to make informed decisions with fast-tracked insights.N/A
    Pricing
    Sprinklr ServiceVirima
    Editions & Modules
    Self-Serve Customer Service Solution
    $249
    per month per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    Sprinklr ServiceVirima
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsOmnichannel Automation, AI and Insights Reporting—
    More Pricing Information
    Features
    Sprinklr ServiceVirima
    Contact Center Software
    Comparison of Contact Center Software features of Sprinklr Service and Virima
    Feature
    Sprinklr Service
    7.1
    2 Ratings
    Virima
    -
    Ratings
    Agent dashboard8.02 Ratings00 Ratings
    Validate callers6.02 Ratings00 Ratings
    Outbound response6.02 Ratings00 Ratings
    Call forwarding7.02 Ratings00 Ratings
    Click-to-call (CTC)8.01 Ratings00 Ratings
    Warm transfer8.02 Ratings00 Ratings
    Predictive dialing5.02 Ratings00 Ratings
    Interactive voice response8.02 Ratings00 Ratings
    REST APIs8.02 Ratings00 Ratings
    Call scripts7.02 Ratings00 Ratings
    Call tracking7.02 Ratings00 Ratings
    Multichannel integration8.02 Ratings00 Ratings
    CRM software integration6.02 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Sprinklr Service and Virima
    Feature
    Sprinklr Service
    8.1
    2 Ratings
    Virima
    -
    Ratings
    Inbound call routing7.02 Ratings00 Ratings
    Omnichannel inbound routing10.01 Ratings00 Ratings
    Recording7.02 Ratings00 Ratings
    Quality management7.02 Ratings00 Ratings
    Call analytics8.02 Ratings00 Ratings
    Historical reporting10.01 Ratings00 Ratings
    Live reporting8.02 Ratings00 Ratings
    Customer surveys8.02 Ratings00 Ratings
    Customer interaction analytics8.02 Ratings00 Ratings
    IT Asset Management
    Comparison of IT Asset Management features of Sprinklr Service and Virima
    Feature
    Sprinklr Service
    -
    Ratings
    Virima
    9.5
    4 Ratings
    Software and hardware inventory tracking00 Ratings9.74 Ratings
    License management00 Ratings9.74 Ratings
    Asset lifecycle monitoring00 Ratings9.44 Ratings
    Contract management00 Ratings9.44 Ratings
    Asset relationship management00 Ratings9.44 Ratings
    User Ratings
    Sprinklr ServiceVirima
    Likelihood to Recommend
    9.0
    (26 ratings)
    9.7
    (4 ratings)
    Likelihood to Renew
    7.5
    (7 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (4 ratings)
    -
    (0 ratings)
    Availability
    9.9
    (3 ratings)
    -
    (0 ratings)
    Performance
    9.9
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (10 ratings)
    -
    (0 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    -
    (0 ratings)