TrustRadius: an HG Insights company

Sprinklr Service vs. Working Feedback

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Sprinklr Service

54 Reviews and Ratings

Working Feedback

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Working Feedback

    		N/AN/AWorking Feedback is a practice feedback based service headquartered in Shedfield, Hampshire. The service is used to collect feedback, and also helps get feedback noticed by using Google optimisation, developing feeds to an associated practice website, and social media.

    $79

    per month Up to 1,000 email feedback requests per month

    Pricing
    Sprinklr ServiceWorking Feedback
    Editions & Modules
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Classic
    £79
    per month Up to 1,000 email feedback requests per month
    Feedback Plus
    £89
    per month Up to 2,000 email feedback requests per month
    Bespoke
    £158
    per month Up to 5,000 email feedback requests per month
    GO Exclusive
    Custom
    Offerings
    Pricing Offerings
    Sprinklr ServiceWorking Feedback
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalRequired
    Additional DetailsOmnichannel Automation, AI and Insights Reporting—
    More Pricing Information
    Features
    Sprinklr ServiceWorking Feedback
    Contact Center Software
    Comparison of Contact Center Software features of Sprinklr Service and Working Feedback
    Feature
    Sprinklr Service
    7.1
    2 Ratings
    Working Feedback
    -
    Ratings
    Agent dashboard8.02 Ratings00 Ratings
    Validate callers6.02 Ratings00 Ratings
    Outbound response6.02 Ratings00 Ratings
    Call forwarding7.02 Ratings00 Ratings
    Click-to-call (CTC)8.01 Ratings00 Ratings
    Warm transfer8.02 Ratings00 Ratings
    Predictive dialing5.02 Ratings00 Ratings
    Interactive voice response8.02 Ratings00 Ratings
    REST APIs8.02 Ratings00 Ratings
    Call scripts7.02 Ratings00 Ratings
    Call tracking7.02 Ratings00 Ratings
    Multichannel integration8.02 Ratings00 Ratings
    CRM software integration6.02 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Sprinklr Service and Working Feedback
    Feature
    Sprinklr Service
    8.1
    2 Ratings
    Working Feedback
    -
    Ratings
    Inbound call routing7.02 Ratings00 Ratings
    Omnichannel inbound routing10.01 Ratings00 Ratings
    Recording7.02 Ratings00 Ratings
    Quality management7.02 Ratings00 Ratings
    Call analytics8.02 Ratings00 Ratings
    Historical reporting10.01 Ratings00 Ratings
    Live reporting8.02 Ratings00 Ratings
    Customer surveys8.02 Ratings00 Ratings
    Customer interaction analytics8.02 Ratings00 Ratings
    User Ratings
    Sprinklr ServiceWorking Feedback
    Likelihood to Recommend
    9.0
    (26 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    7.5
    (7 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (4 ratings)
    -
    (0 ratings)
    Availability
    9.9
    (3 ratings)
    -
    (0 ratings)
    Performance
    9.9
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (10 ratings)
    -
    (0 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    -
    (0 ratings)