| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
| Additional Details | Omnichannel Automation, AI and Insights Reporting | 20% discount available with annual pricing. | ||||||||||||||
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| Considered Both Products | | |
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| Would buy again | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Sprinklr Service | Zendesk Suite | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.0 |
| Likelihood to Renew | 7.5 | 10.0 |
| Usability | 9.0 | 8.9 |
| Availability | 9.9 | 8.6 |
| Performance | 9.9 | 8.0 |
| Support Rating | 9.1 | 5.5 |
| In-Person Training | 10.0 | 10.0 |
| Online Training | - | 7.9 |
| Implementation Rating | 9.0 | 9.0 |
| Configurability | - | 9.3 |