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Startdeliver vs. Zendesk Suite

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Startdeliver

2 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Startdeliver

    Score10 out of 10
    		N/AN/A

    $445

    per month

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    StartdeliverZendesk Suite
    Editions & Modules
    Basic
    $445
    per month
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    StartdeliverZendesk Suite
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—20% discount available with annual pricing.
    More Pricing Information
    Community Pulse
    StartdeliverZendesk Suite
    Considered Both Products
    Startdeliver
    No answer on this topic
    Zendesk
    Verified User
    Chose Zendesk Suite
    Although these newcomers have great UIs and are excellent products (particularly Intercoms AI Fin agent), Zendesk still offers a robust stability I find more secure to use, particularly for companies with strong ISO compliances to cater to and uphold. Zendesk is still in a …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    StartdeliverZendesk Suite
    Security
    Comparison of Security features of Startdeliver and Zendesk Suite
    Feature
    Startdeliver
    10.0
    1 Ratings
    Zendesk Suite
    -
    Ratings
    Role-based user permissions10.01 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Startdeliver and Zendesk Suite
    Feature
    Startdeliver
    10.0
    1 Ratings
    Zendesk Suite
    -
    Ratings
    API10.01 Ratings00 Ratings
    Integration with Salesforce.com10.01 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Startdeliver and Zendesk Suite
    Feature
    Startdeliver
    9.5
    1 Ratings
    Zendesk Suite
    -
    Ratings
    Product usage10.01 Ratings00 Ratings
    Help desk / support tickets9.01 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Startdeliver and Zendesk Suite
    Feature
    Startdeliver
    9.4
    1 Ratings
    Zendesk Suite
    -
    Ratings
    NPS surveys9.01 Ratings00 Ratings
    Sponsor tracking9.01 Ratings00 Ratings
    Customer profiles10.01 Ratings00 Ratings
    Automated workflow10.01 Ratings00 Ratings
    Internal collaboration10.01 Ratings00 Ratings
    Customer health scoring9.01 Ratings00 Ratings
    Customer segmentation9.01 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Startdeliver and Zendesk Suite
    Feature
    Startdeliver
    9.8
    1 Ratings
    Zendesk Suite
    -
    Ratings
    Customer health trends10.01 Ratings00 Ratings
    Engagement analytics10.01 Ratings00 Ratings
    Revenue forecasting9.01 Ratings00 Ratings
    Dashboards10.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Startdeliver and Zendesk Suite
    Feature
    Startdeliver
    -
    Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets00 Ratings9.1153 Ratings
    Expert directory00 Ratings8.3102 Ratings
    Subscription-based notifications00 Ratings8.6106 Ratings
    ITSM collaboration and documentation00 Ratings8.5104 Ratings
    Ticket creation and submission00 Ratings9.3153 Ratings
    Ticket response00 Ratings9.3152 Ratings
    Self Help Community
    Comparison of Self Help Community features of Startdeliver and Zendesk Suite
    Feature
    Startdeliver
    -
    Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base00 Ratings8.5133 Ratings
    Internal knowledge base00 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Startdeliver and Zendesk Suite
    Feature
    Startdeliver
    -
    Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal00 Ratings9.2121 Ratings
    IVR00 Ratings8.659 Ratings
    Social integration00 Ratings8.697 Ratings
    Email support00 Ratings9.4147 Ratings
    Help Desk CRM integration00 Ratings9.2112 Ratings
    User Ratings
    StartdeliverZendesk Suite
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (43 ratings)
    Usability
    10.0
    (1 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)