| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Strikedeck (discontinued) | Score4.3 out of 10 | Mid-Size Companies (51-1,000 employees) | Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available. | N/A |
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| Editions & Modules | No answers on this topic | ||||||||||
| Offerings |
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| Entry-level Setup Fee | Optional | ||||||||||
| Additional Details | — | ||||||||||
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| Strikedeck (discontinued) | |
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| Considered Both Products | Chose Strikedeck (discontinued) The lower price was why we went with Strikedeck over Gainsight or Totango. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Strikedeck (discontinued) Salesforce did a better job tracking tickets and invoicing and was easier to enter a next steps field with my narrative. Otherwise, Strikedeck's dashboards and customer profile pages are incredibly helpful in understanding my client at a high level. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Strikedeck (discontinued) Most of the functionalities are the same. But Gainsight has an upper hand in defining product level relationships where product specific details can be captured. If the CSM is dealing with multiple teams within an organisation then capturing product specific details is … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
No answers on this topic | |
| Delivers good value for the price | |
No answers on this topic | |
| Happy with the feature set | |
No answers on this topic | |
| Lived up to sales and marketing promises | |
No answers on this topic | |
| Implementation went as expected | |
No answers on this topic | |
| Strikedeck (discontinued) | |||||||||||||||||
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| Security |
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| Platform & Infrastructure |
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| Customer Data Extraction / Integration |
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| Customer Success Management |
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| CSM Reporting & Analytics |
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| Strikedeck (discontinued) | |
|---|---|
| Likelihood to Recommend | 7.6 |
| Usability | 5.6 |
| Support Rating | 7.8 |
