SugarSync vs. Suralink

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SugarSync
Score 5.8 out of 10
N/A
SugarSync is a cloud storage and backup solution designed for small businesses.
$7.49
per month
Suralink
Score 9.2 out of 10
N/A
CPAs can use Suralink to manage PBC request lists, securely transfer documents, and improve the client experience. The Suralink platform combines a dynamic PBC list, assignment workflow, and secure file hosting with the goal of delivering a more efficient and organized engagement.
$17
per month per firm user
Pricing
SugarSyncSuralink
Editions & Modules
100 GB
$7.49
per month
250 GB
$9.99
per month
500 GB
$18.95
per month
Secure File Sharing Plan
$17
per month per firm user
Standard
$29
per month per firm user
Premium
$39
per month per firm user
Offerings
Pricing Offerings
SugarSyncSuralink
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
SugarSyncSuralink
Considered Both Products
SugarSync
Chose SugarSync
SugarSync has solid security. It uses AES 256-cycle to scramble your records extremely still and the TLS show to get them coming. I can open the actual document and I can work on it, save it, and now it’s the same on my notebook as it is in the sync in the Cloud and here on my …
Chose SugarSync
OneDrive is slightly more confusing in some ways - but a much stronger, better product that we are much happier with
Chose SugarSync
SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy …
Chose SugarSync
SugarSync has the capability of synchronizing various directories, while some of their most popular competitors don't. However, this differentiator is not sufficient to retain the customers in a market of hyper-competition, as they are not adjusting to decreasing pricing market …
Chose SugarSync
No particular reason. Price and functionality.
Chose SugarSync
I used SugarSync as many people recommend it. but most of the people do not recommend SugarSync anymore.
Suralink
Features
SugarSyncSuralink
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
SugarSync
9.4
Ratings
11% above category average
Suralink
-
Ratings
Versioning8.00 Ratings00 Ratings
Video files9.00 Ratings00 Ratings
Audio files10.00 Ratings00 Ratings
Document collaboration10.00 Ratings00 Ratings
Access control10.00 Ratings00 Ratings
File search9.00 Ratings00 Ratings
Device sync10.00 Ratings00 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
SugarSync
9.7
Ratings
11% above category average
Suralink
-
Ratings
User and role management10.00 Ratings00 Ratings
File organization9.00 Ratings00 Ratings
Device management10.00 Ratings00 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
SugarSync
10.0
Ratings
16% above category average
Suralink
-
Ratings
Performance10.00 Ratings00 Ratings
Reliability10.00 Ratings00 Ratings
Storage Reports10.00 Ratings00 Ratings
Best Alternatives
SugarSyncSuralink
Small Businesses
IDrive Online Backup and Object Storage e2
IDrive Online Backup and Object Storage e2
Score 9.1 out of 10
SugarSync
SugarSync
Score 5.8 out of 10
Medium-sized Companies
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
M‑Files
M‑Files
Score 8.9 out of 10
Enterprises
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
M‑Files
M‑Files
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SugarSyncSuralink
Likelihood to Recommend
10.0
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
-
(0 ratings)
Support Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
SugarSyncSuralink
Likelihood to Recommend
As with all file sharing, remote teams - the combination of being able to work alongside colleagues - or remotely (including "on a plane" / without Internet) - but always have your files saved locally makes it very easy to adopt.
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SuraLink makes perfect sense for a CPA firm that works with a number of clients. It provides easy access, and well-presented display of each client and the corresponding files provided. The security of the files is also imperative for sensitive client information. The format of the portal also allows for ease of understanding which files coordinate to what requests. This is in contrast to a something like a "drop-box" in which it is simply a list of files. This may not be the proper product for a smaller operation that only seeks secure file transfers on a non-regular basis. Additionally, for the smaller organizations, the cost may be prohibitive for little to sparing use. In those situations, a more simple secure file transfer options may be more advantageous.
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Pros
  • Excellent transfer speed.
  • Able to synchronize multiple disjoint folders.
  • Excellent retention of deleted files. They can be restored by using their web interface.
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  • Live open items list for both the engagement team and the client
  • Secure file transfer with ease and customization for alerts
  • Optimal encryption for data security and safety
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Cons
  • It’s a subtle but important difference in how it works because we have to manage the process a little bit more but it also means also SugarSync can possibly fit better into
  • your productivity work style, especially if you’ve got a really good system of file
  • management, stuff that you already use whereas in Dropbox, if you have a file system, management system you already use and you want to share those files, you have to move them into Dropbox which might break your system
  • SugarSync requires just a little bit more forethought.
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  • There seems to be a number of situation in which the site is down or experiencing difficulties. This makes it difficult to work with clients and obtain documentation.
  • When uploading a large volume of workpapers, there are occasions in which some or all of the files will not upload properly. This creates additional back and forth and frustration with the client for re-requests or follow-ups.
  • The email notification alerts could be stronger in how they are displayed and how the changes/updates are utilized.
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Likelihood to Renew
1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
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No answers on this topic
Support Rating
Customer service is amazing, they are always fast to respond and very helpful.
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No answers on this topic
Alternatives Considered
SugarSync has solid security. It uses AES 256-cycle to scramble your records extremely still and the TLS show to get them coming. I can open the actual document and I can work on it, save it, and now it’s the same on my notebook as it is in the sync in the Cloud and here on my desktop. So it works very simply and effectively from that perspective. Before I finish though, I do want to show you mobile access because mobile access is increasingly important for all of these different services that we’re talking about. For SugarSync, having access to our iPhone, iPad, or our Android device is also crucial. So here we see my iPhone is up and I’m going to go into my Productivity tab here
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No answers on this topic
Return on Investment
  • I've used it for 9 years, so the impact is definitely positive. It has enabled me to always feel confident that I won't lose my data.
  • At times when I have accidentally saved-over rather than saved-as, the versioning tool allows me to quickly find the old version and recover it.
  • The mobile application makes my data available to me at all times - increasing my ability to do business from anywhere.
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  • Positive - Significantly reduced time searching for files that correspond to audit requests
  • Positive - Reduced time creating list(s) of open items or documents that remain needed from the client, as the portal serves as a "live" request list
  • Positive - Integration with EXCEL for PBC lists of items needed, which removes the need for a special format list to import correctly
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ScreenShots