Freshdesk vs. Support.cc by 500apps
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
 Support.cc by 500apps | N/A | N/A | Support.cc by 500apps is a helpdesk ticketing system that provides support for your customers. The tools are designed to improve customer satisfaction and to help you deal with issues from any channel: phone, email, text message, or social media like Facebook or Twitter. Support.cc provides a wide range of services and solutions to satisfy the needs of its customers, including help desk software, live chat, and knowledge base management. A centralized ticketing system keeps track of and… | $0 |
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| Entry-level Setup Fee | No setup fee | $14.99 per month per user | ||||||||||||||
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| Freshdesk | Support.cc by 500apps | |
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| Likelihood to Recommend | 8.7 | - |
| Likelihood to Renew | 8.0 | - |
| Usability | 8.0 | - |
| Availability | 4.6 | - |
| Performance | 5.5 | - |
| Support Rating | 7.6 | - |
| In-Person Training | 8.2 | - |
| Online Training | 8.1 | - |
| Implementation Rating | 8.6 | - |
| Configurability | 5.4 | - |
| Contract Terms and Pricing Model | 6.4 | - |
| Ease of integration | 7.6 | - |
| Product Scalability | 5.5 | - |
| Professional Services | 6.4 | - |
| Vendor post-sale | 6.8 | - |
| Vendor pre-sale | 6.9 | - |