Support.com Guided Path vs. Zendesk Suite
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Support.com Guided Path | Score8 out of 10 | N/A | Support.com headquartered in Sunnyvale offers Guided Path, the company's customer self-help and guided assistance platform for mobile and desktop apps. | N/A |
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
| Support.com Guided Path | Zendesk Suite | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | 20% discount available with annual pricing. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Support.com Guided Path | Zendesk Suite | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Support.com Guided Path | Zendesk Suite | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 9.0 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 8.9 |
| Availability | - | 8.6 |
| Performance | - | 8.0 |
| Support Rating | - | 5.5 |
| In-Person Training | - | 10.0 |
| Online Training | - | 7.9 |
| Implementation Rating | - | 9.0 |
| Configurability | - | 9.3 |