TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SupportBee

    Score9 out of 10
    N/ASupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing.N/A
    Pricing
    SupportBee
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    SupportBee
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    SupportBee
    Considered Both Products
    SupportBee
    Chose SupportBee
    SupportBee is the "maximal point" of the combination of feature set, price point, ease of use, third party integrations, and client-facing functionality. Every other system we've tried is too expensive, impossible to use, too many features, too high a learning curve for our …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    SupportBee
    Incident and problem management
    Comparison of Incident and problem management features of SupportBee
    Feature
    SupportBee
    8.6
    4 Ratings
    Organize and prioritize service tickets8.54 Ratings
    Expert directory8.03 Ratings
    Subscription-based notifications8.64 Ratings
    ITSM collaboration and documentation8.54 Ratings
    Ticket creation and submission9.14 Ratings
    Ticket response9.14 Ratings
    Self Help Community
    Comparison of Self Help Community features of SupportBee
    Feature
    SupportBee
    8.8
    4 Ratings
    External knowledge base9.14 Ratings
    Internal knowledge base8.52 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of SupportBee
    Feature
    SupportBee
    8.4
    3 Ratings
    Customer portal9.13 Ratings
    IVR8.02 Ratings
    Social integration6.92 Ratings
    Email support9.13 Ratings
    Help Desk CRM integration9.13 Ratings
    User Ratings
    SupportBee
    Likelihood to Recommend
    9.0
    (4 ratings)
    Support Rating
    7.0
    (1 ratings)