TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Suralink

    Score9.2 out of 10
    N/ACPAs can use Suralink to manage PBC request lists, securely transfer documents, and improve the client experience. The Suralink platform combines a dynamic PBC list, assignment workflow, and secure file hosting with the goal of delivering a more efficient and organized engagement.

    $17

    per month per firm user

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    SuralinkZoho Desk
    Editions & Modules
    Secure File Sharing Plan
    $17
    per month per firm user
    Standard
    $29
    per month per firm user
    Premium
    $39
    per month per firm user
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    SuralinkZoho Desk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalRequired
    Additional Details—A discount is offered for yearly billing.
    More Pricing Information
    Features
    SuralinkZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Suralink and Zoho Desk
    Feature
    Suralink
    -
    Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings8.94 Ratings
    Expert directory00 Ratings7.93 Ratings
    Subscription-based notifications00 Ratings7.93 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.54 Ratings
    Ticket response00 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of Suralink and Zoho Desk
    Feature
    Suralink
    -
    Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base00 Ratings8.94 Ratings
    Internal knowledge base00 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Suralink and Zoho Desk
    Feature
    Suralink
    -
    Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.02 Ratings
    Email support00 Ratings6.64 Ratings
    Help Desk CRM integration00 Ratings8.93 Ratings
    User Ratings
    SuralinkZoho Desk
    Likelihood to Recommend
    10.0
    (1 ratings)
    7.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (12 ratings)