TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SurveyMonkey

    Score8.2 out of 10
    N/ASurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

    $99

    per month

    Zoho Survey

    Score10 out of 10
    N/AZoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.

    $9

    per month

    Pricing
    SurveyMonkeyZoho Survey
    Editions & Modules
    Team Advantage
    $25
    per month (billed annually) per user (starting at 3 users)
    Team Premier
    $75
    per month (billed annually) per user (starting at 3 users)
    Standard Monthly
    $99
    per month
    Individual Plan - Advantage Annual
    $468
    per year
    Individual Plan - Premier Annual
    $1,428
    per year
    Basic
    $9
    per month
    PLUS
    $25
    per month
    Plus
    $35
    per month
    Pro
    $49
    per month
    ENTERPRISE
    $75
    per month
    ENTERPRISE
    $75
    per month
    ENTERPRISE
    $75
    per month
    Enterprise
    $109
    per month
    Offerings
    Pricing Offerings
    SurveyMonkeyZoho Survey
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Up to a 30% discount available for annual pricing.
    More Pricing Information
    Community Pulse
    SurveyMonkeyZoho Survey
    Considered Both Products
    SurveyMonkey, Inc
    Chose SurveyMonkey
    Compared to Google Forms, it is easier to create a beautiful design for a survey form in SurveyMonkey.
    Incentivized
    Chose SurveyMonkey
    First of all, the design of SurveyMonkey can beat all of them. It is designed perfectly, I am excited every single time I am creating surveys. And I like their Customer Service. I did not see any negative effect from the beginning to now. I was using others, but I was not …
    Incentivized
    Zoho
    Chose Zoho Survey
    We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable …
    Incentivized
    Chose Zoho Survey
    Zoho Survey has great capabilities that make it a very robust application. It is very simple to use, it has a very friendly interface and it is also more economical. It has a free version that allows you to explore its capabilities. It is definitely the best application to do …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SurveyMonkeyZoho Survey
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of SurveyMonkey and Zoho Survey
    Feature
    SurveyMonkey
    8.6
    72 Ratings
    Zoho Survey
    8.3
    8 Ratings
    Survey templates9.171 Ratings10.07 Ratings
    Themes6.764 Ratings5.08 Ratings
    Custom logo/branding10.063 Ratings10.08 Ratings
    Survey Content
    Comparison of Survey Content features of SurveyMonkey and Zoho Survey
    Feature
    SurveyMonkey
    8.6
    74 Ratings
    Zoho Survey
    10.0
    8 Ratings
    Changes to live survey7.458 Ratings10.08 Ratings
    Question design help9.168 Ratings10.08 Ratings
    Multiple question types9.174 Ratings10.08 Ratings
    Survey Logic
    Comparison of Survey Logic features of SurveyMonkey and Zoho Survey
    Feature
    SurveyMonkey
    8.4
    68 Ratings
    Zoho Survey
    10.0
    8 Ratings
    Survey logic flexibility8.468 Ratings10.08 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of SurveyMonkey and Zoho Survey
    Feature
    SurveyMonkey
    10.0
    74 Ratings
    Zoho Survey
    10.0
    8 Ratings
    Response tracking10.073 Ratings10.08 Ratings
    Data export10.070 Ratings10.08 Ratings
    Standard reports10.073 Ratings10.08 Ratings
    Custom reports10.060 Ratings10.08 Ratings
    Analytics9.961 Ratings10.08 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of SurveyMonkey and Zoho Survey
    Feature
    SurveyMonkey
    10.0
    63 Ratings
    Zoho Survey
    10.0
    7 Ratings
    Access controls10.063 Ratings10.07 Ratings
    Compliance10.054 Ratings10.07 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of SurveyMonkey and Zoho Survey
    Feature
    SurveyMonkey
    9.9
    44 Ratings
    Zoho Survey
    9.9
    7 Ratings
    Vendor-offered crowdsourcing9.929 Ratings9.95 Ratings
    Respondent restrictions10.042 Ratings10.07 Ratings
    User Ratings
    SurveyMonkeyZoho Survey
    Likelihood to Recommend
    10.0
    (107 ratings)
    10.0
    (8 ratings)
    Likelihood to Renew
    9.0
    (26 ratings)
    -
    (0 ratings)
    Usability
    9.9
    (38 ratings)
    10.0
    (1 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    6.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.4
    (35 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    -
    (0 ratings)