Symitar vs. VolPay

The system is quick and easy to use for our front-line staff allowing them to serve our members extremely fast. Additional functionality n some modules would allow us to move off some third party vendors and do it within the existing system.

Incentivized

Volante has been a great partner. They listen to our needs and are always receptive and responsive in helping us come up with solutions and enhancements.

• quick and easy access to member accounts.
• integrations with 3rd party vendors to enhance our member service experience.
• online, mobile banking and shared branching integration allowing us to serve our members anywhere in the world.

Incentivized

• Scale
• Customability
• Message translation

• Business services modules do have everything we would like.
• Collections modules do not have everything we would like.
• A way to allow users to update their software without them having to have local administrative rights.

Incentivized

Very robust, but has a bit of a learning curve. UX could use some refreshing in some areas.

It's much easier to use, scales better, is more flexible, is a more complete product offering, is much easier and quicker to implement, and adds new product offerings more often than the competition

• It has allowed us to grow from a less than 500 million dollar in asset size credit union to a 2 billion dollar is asset size credit union over the past 20 years.
• Growth is asset size achieved without sacrificing member service.
• With our focus on member service and the usage of the system, we have seen continuous growth in our membership every year.

Incentivized

• Gain in operational efficiency
• Reduction in internal IT costs