SymphonyAI IT Service Management

SymphonyAI IT Service Management

45 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SymphonyAI IT Service Management	Score9.4 out of 10	N/A	Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.	N/A

Pricing

SymphonyAI IT Service Management

No answers on this topic

Pricing Offerings
SymphonyAI IT Service Management
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	SymphonyAI IT Service Management
Considered Both Products	SymphonyAI IT Service Management Verified User Chose SymphonyAI IT Service Management 365 Audits is used for handling Audit things which help us to provide monthly logs to auditor to track the changes and verify the things. If anything goes non-compliance, then they track with this tool and helps the organization to stop this activities and improve daily things … Incentivized Helpful? Verified User Chose SymphonyAI IT Service Management Gone through other tools with other colleagues, but found that SymphonyAI IT Service Management can be used as user friendly tool and easy to understand the flow of the application. Incentivized Helpful? Ramya Nemani Application Support Engineer in Information Technology at Tech Mahindra (Computer Software, 10,001+ employees) Chose SymphonyAI IT Service Management Symphony Summit has user friendly design and processes, easy to navigate and understand too. Incentivized Helpful? Verified User Chose SymphonyAI IT Service Management Becuase it is easy to setup and manage. We require only one manpower to handle this tool which is good for orginzation point of view. It is also easy to create new workflows, workgroups in this tool which is helpful for us in saving of time. Incentivized Helpful? Verified User Chose SymphonyAI IT Service Management The main reason for choosing Symphony Summit is the customization. We wanted to have a separate tool for our business unit. Compared to ServiceNow, which requires a license to approve a request, Symphony does not require a license. In addition, it is much easier to customize … Incentivized Helpful? Dushyant Pathak Software Engineer in Information Technology at Deutsche Bank (Financial Services, 10,001+ employees) Chose SymphonyAI IT Service Management SymphonyAI has a better interface and UX and a richer set of AI-powered features. Incentivized Helpful? Verified User Chose SymphonyAI IT Service Management Ive used ServiceNow before which I believe is a similar application. Both provide basic support reporting tools, but SymphonyAI IT Service Managements tool appears to more user friendly and is quicker The reporting tool for SymphonyAI IT Service Management also seems to be … Incentivized Helpful? Manujeet Kumar Technical Lead in Information Technology at Incedo Technology Solution Limited (Information Technology & Services, 1001-5000 employees) Chose SymphonyAI IT Service Management It is providing single platform for all ITSM and ITAM functions under ITIL framework. Incentivized Helpful? Nishikanta Sahoo Head - Production Support in Information Technology at Hero Fincorp (Banking, 5001-10,000 employees) Chose SymphonyAI IT Service Management On the demo, we find the system is better than other app. this has better UI and the best workflow available, and the user can define or customize his own report. Users can add more fields in the app. you can define your own workflow .find more user-friendly than … Incentivized Helpful? Verified User Chose SymphonyAI IT Service Management Incident workflow management is better in Symphony SummitAI. Incentivized Helpful? Deepak GB AGM- IT in Information Technology at Page Industries Ltd (Apparel & Fashion, 1001-5000 employees) Chose SymphonyAI IT Service Management Product fared really good in terms of end user usage and hence picked it as t was worth spending the money. Incentivized Helpful? Verified User Chose SymphonyAI IT Service Management Symphony Summit is certainly cost-effective in comparison to ServiceNow but their solution is not mature and is buggy. Incentivized Helpful? Verified User Chose SymphonyAI IT Service Management Symphony is the best ticketing tool and is efficient. Incentivized Helpful? Ashutosh Goyal ITSM SME in Information Technology at Progressive Infotech pvt ltd (Information Technology & Services, 1001-5000 employees) Chose SymphonyAI IT Service Management We are preferring this due to its UI and good tool Incentivized Helpful? LALIT MADAN SR. GENERAL MANAGER - IT/SAP in Information Technology at LUMAX MANAGEMENT SERVICES PRIVATE LIMITED (Automotive, 5001-10,000 employees) Chose SymphonyAI IT Service Management Better dashboard and better MIS report for the IT manager. Incentivized Helpful? Anand Chaudhuri CIO (Chief Information Officer) in Information Technology at Merino Industries Ltd (Building Materials, 5001-10,000 employees) Chose SymphonyAI IT Service Management Symphony submit has lot of limitation . For example we can not change the password of Admin Account of Desktop. Email to ticket we can not attach documents Incentivized Helpful? Verified User Chose SymphonyAI IT Service Management Symphony SummitAI cloud Implementation was chosen over HP ITSM because it provided a ready-to-implement functionality for the service management modules with minimal scripting and administration. The easy GUI also enabled the rapid implementation of the product for digitalizing … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

SymphonyAI IT Service Management

Comparison of Incident and problem management features of SymphonyAI IT Service Management
Feature	SymphonyAI IT Service Management 8.8 20 Ratings
Organize and prioritize service tickets	8.620 Ratings
Expert directory	8.815 Ratings
Service restoration	8.618 Ratings
Self-service tools	8.317 Ratings
Subscription-based notifications	7.915 Ratings
ITSM collaboration and documentation	9.617 Ratings
ITSM reports and dashboards	9.920 Ratings

Comparison of ITSM asset management features of SymphonyAI IT Service Management
Feature	SymphonyAI IT Service Management 9.0 20 Ratings
Configuration mangement	8.320 Ratings
Asset management dashboard	8.920 Ratings
Policy and contract enforcement	9.815 Ratings

Comparison of Change management features of SymphonyAI IT Service Management
Feature	SymphonyAI IT Service Management 9.4 20 Ratings
Change requests repository	8.320 Ratings
Change calendar	9.916 Ratings
Service-level management	9.918 Ratings

User Ratings
	SymphonyAI IT Service Management
Likelihood to Recommend	8.9 (20 ratings)
Likelihood to Renew	9.0 (1 ratings)