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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HaloITSM

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.…

    $49

    per month per user

    SysAid

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.N/A
    Pricing
    HaloITSMSysAid
    Editions & Modules
    On Premise
    $49
    per month per user
    Cloud
    $49
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    HaloITSMSysAid
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalRequired
    Additional DetailsThere is 15% discount for all charities, educational institutions and non-profit organisations.SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management.
    More Pricing Information
    Community Pulse
    HaloITSMSysAid
    Considered Both Products
    Halo Service Solutions
    Chose HaloITSM
    HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered …
    Incentivized
    Chose HaloITSM
    Simply better. Each system has its merits, however, HaloITSM simply does everything in one neat package. no hidden costs fully sorted and without the constant frustrations of other systems. Simple, elegant, efficient, and maps to our processes NOT the other way around - the way …
    Incentivized
    SysAid Technologies
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    HaloITSMSysAid
    Incident and problem management
    Comparison of Incident and problem management features of HaloITSM and SysAid
    Feature
    HaloITSM
    8.4
    12 Ratings
    SysAid
    9.1
    178 Ratings
    Organize and prioritize service tickets8.612 Ratings9.9177 Ratings
    Expert directory8.58 Ratings8.0144 Ratings
    Service restoration8.77 Ratings8.9125 Ratings
    Self-service tools8.611 Ratings8.3171 Ratings
    Subscription-based notifications8.612 Ratings9.9127 Ratings
    ITSM collaboration and documentation8.39 Ratings9.4145 Ratings
    ITSM reports and dashboards7.712 Ratings9.4154 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of HaloITSM and SysAid
    Feature
    HaloITSM
    7.9
    10 Ratings
    SysAid
    8.6
    154 Ratings
    Configuration mangement8.07 Ratings9.8144 Ratings
    Asset management dashboard7.77 Ratings8.9151 Ratings
    Policy and contract enforcement8.05 Ratings7.1103 Ratings
    Change management
    Comparison of Change management features of HaloITSM and SysAid
    Feature
    HaloITSM
    8.8
    9 Ratings
    SysAid
    9.8
    143 Ratings
    Change requests repository8.79 Ratings9.8130 Ratings
    Change calendar8.77 Ratings9.8109 Ratings
    Service-level management9.08 Ratings9.8135 Ratings
    User Ratings
    HaloITSMSysAid
    Likelihood to Recommend
    9.0
    (12 ratings)
    9.3
    (180 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.9
    (19 ratings)
    Usability
    9.1
    (1 ratings)
    8.0
    (45 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    8.2
    (1 ratings)
    7.5
    (53 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.5
    (11 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (14 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (4 ratings)