Tapcheck vs. Visa Acceptance Solutions (CyberSource)

Tapcheck allows our Care Pros to access their money between paychecks. This makes them happier, and more likely to stay w us. It gives us a chance to track care pro usage of the tool on the back end, to see uptake.

Incentivized

This is the market leader for this service and a mid-sized organisation is unlikely to find a provider that can provide the same value for money. Once it is all set up, the process runs in the background with little involvement from our organisation. It means no customer card details are ever collected or stored on-site, reducing our compliance headache. A very large organisation or one with a very complex website may find it inadequate.

Incentivized

• Access to earned wages.
• Intergration w our payroll system - WellSky/Evolution/PayPlus.
• Back end tracking to see uptake, and usage.

Incentivized

• Very reliable. Meets strict SLAs. Had quite a few problems in production.
• PCI compliant payment provider.
• Provides sandbox environments for engineers.

Incentivized

• Further integration - so that new Care Pros are automatically pulled into the system. Constant uploads are definitely a pain point in keeping the system up to date - not to mention our Tapcheck rep bugs me about it (which is OK - but who wants to be bugged by a vendor to do another task?)
• Better reporting to the Care Pros - so they can see their usage, and the fees they incurred.

Incentivized

• Cybersource should think to go for restfull api call. I am not sure if it exists because with DW it is Soap call.
• Cybersource should have some alerting mechanism where if certain auth declined in few mins, people get a notification to look.

Incentivized

Tapcheck provides great support, and is easy to use. There are other tools but they're not integrated w our Payroll system.

Incentivized

Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.

Incentivized

• Happier Care Pros
• Easy to implement immediately
• Good tracking tools on the back end.

Incentivized

• E-commerce could not function without being able to take a credit card, they provide this ability
• Fraud protection can stop a loss of many thousands of dollars a month.
• Ease of connecting to PayPal

Incentivized