Caspio vs. TeamDesk

Caspio is excellent when you are looking to not only have a CRM but even more. We utilize many of the features to now having our membership forms, adding new member varieties connected with Caspio which we had to manually add ourselves. Our search button for new varieties and display gardens, as well as combination designs, are all done through Caspio. Caspio has really helped us become more efficient and now part of the 21st century!

Incentivized

TeamDesk is a phenomenal service for our practice. Each legal practice area has unique characteristics that are important to successful practice. Generalized practice management services do address those unique elements because they are created for a mass audience. What makes TeamDesk so helpful is that it can be customized to account for any unique issue that we confront. We use TeamDesk for matter management. It can handle general issues like billing, matter notes, etc.; but it also allows us to track specific details unique to our practice area across each matter and make comparisons that are useful to our practice. Additionally, we have been able to customize it to facilitate our client development efforts.

• Easy to use.
• Excellent help when needed - never says the questions are too small or "stupid."
• Can continue to add new data pages and uses all the time.

Incentivized

• The ease of customization has been very helpful. As we use the system longer and decide what works for us and what needs changed, it's a matter of moments to be able to make any desired changes. Much more flexible than anything else we've used in the past.
• The customer service has been excellent. Any issues that have arisen have been quickly and fully addressed.

Incentivized

• While I do think Caspio is easy to use, it wasn't at first. Making the user interface a bit friendly would be great!

Incentivized

• The only down side that I see, is that you have to be willing to spend some time creating your database. You start with a blank canvas and all the tools you need to design a custom database. But, you have to take the time to do it. If you take that time, it is well worth it.

We are committed to Caspio Bridge. We could migrate to another product, but we would not be able to do so quickly. I estimate that we would need about a year (maybe more) to convert all of our forms and processes if we were to switch to some other product

Incentivized

I've had some instances where my team and I discovered a bug in Caspio. We alerted the company, and the bug was fixed in the next regular update of the software. The few times that I've had to contact support, it was a pretty good experience. They're not terribly quick to respond and take action, but they don't ignore you, either.

Incentivized

They are simply amazing. Very fast, like I have a personal support person standing by for me and always solves my problem in one go.

Microsoft is a really great tool for databases though its biggest drawback is that it is really difficult to share the data via the web. Caspio helps by not only mimicking databases, views (similar to queries) and forms for entering data, but also allows for online reports. Creating web pages and being able to place it within our own website pages is great.

Incentivized

Prior to Teamdesk we used Excel, an Access database, an online time and expense tracking system, and Dabble DB. Excel and Access had limitations with simultaneous access on the LAN, the online T&E system did only that and was not flexible, and Dabble was flexible, but how can you rely on a company whose goal is to exit, when you want to run your business on their platform. Teamdesk has everything we need.

• For over 10 years Caspio has been a great tool by allowing our users to retrieve data they have submitted in the past to update data to be used for current surveys.
• The system is used by over 80% of our users instead of the usual online forms.
• Fees have always been low, especially helpful for a small department of 3 members. Always reliable and affordable.

Incentivized

• We are just starting, but I believe it will help to manage our projects more effectively and organize our documents better.