Teamgate CRM vs. Veeva CRM

Any SME or mid company that needs to track customers and sales can use this platform

Veeva CRM is best used in areas of Pharma companies or Animal Health based organizations. It adapts to the Health regulations which makes it easier for inventory and order management.

Incentivized

• The reminders module is a timekeeper that helps us not forget deadlines, and tasks because we get alerts.
• The auto dialer saves a lot of time by allowing us to reach out to leads faster.
• Integrations with google and mail chimp make our life easier because all Gmail emails are saved in Teamgate.
• The reports and graphs provide clarity of how the company is doing.

Incentivized

• iPad views are easy to navigate
• Sharing of media within platform helps keep record of what materials were used in the interactions
• Data extraction via API is easy

Incentivized

• Could do with the ability to customise the dashboard with your own fields.

• The UI is a bit outdated and the system is somewhat lacking flexibility overall
• The reporting functionalities are very limited - it's great to gather data but a 3rd party solution is needed to get some meaning out of it
• Pricing. Veeva are big and therefore not that flexible. This does not make them the most small/midsize customer friendly

Incentivized

The product exceeds our needs usability-wise.

Incentivized

I rated this product an 8 for overall usability because Teamgate is very user-friendly and this helps the CRM meet the required use case that companies who buy it have. The feature to sign in from anywhere that has a net connection is huge For example the home page being the leads section and the fact that each lead has all the past and current communication with the potential client allows support agents, and the sales team to be on the same page I didn't give it a 10 because the slowness issue affects performance and usability.

Incentivized

Unplanned outages do cause issues with this cloud platform, as they occur twice a month.

Incentivized

Performance can be faster especially when running reports.

Incentivized

I haven't had to contact the support team as of yet but my co-worker expressed his frustration with the amount of technical product knowledge the Teamgate support team had. He said he felt he knew the product better than the Teamgate helpdesk.

Incentivized

When I say we evaluated other CRMs I think that's an understatement, we tried about ten different systems and Teamgate was by far the best.

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).

Incentivized

The sales team can use this product as much as the support as lead generating teams.

Incentivized

• The amount of time we have free now, due to having everything organised with the platform is phenomenal

• The system has allowed our field staff to be more efficient
• Target marketing based on the data analytics