Tettra vs. USU Knowledge Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Tettra
Score 6.1 out of 10
Small Businesses (1-50 employees)
Tettra helps teams that use Slack organize and share important knowledge in one central, searchable, manageable place.N/A
USU Knowledge Management
Score 0.0 out of 10
N/A
USU Knowledge Management is a knowledge base for contact centers. The vendor says they can help customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. The vendor says that, today, dealing with the sheer volume of…N/A
Pricing
TettraUSU Knowledge Management
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
TettraUSU Knowledge Management
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsActive users are people who sign up for Tettra with their Slack accountContact us for a quote
More Pricing Information
Community Pulse
TettraUSU Knowledge Management
User Ratings
TettraUSU Knowledge Management
Likelihood to Recommend
8.0
(0 ratings)
-
(0 ratings)
Support Rating
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
TettraUSU Knowledge Management
Likelihood to Recommend
Tettra is well suited as a repository for company information but can get cluttered quickly if used more broadly and dynamically. It is helpful for documents with wide permissions, and for disseminating information that’s owned by specific people.
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Pros
  • Easy to use.
  • Easy to set-up.
  • The free version has basic integration options.
  • For the paid plans nice extra features (ie API).
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Cons
  • There aren’t enough shiny features to differentiate from Google docs
  • Limited to Slack authentication
  • There is limited live collaboration functionality
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Support Rating
I base the rating on the online availability of the help system. The product is quite intuitive but the questions I did have were answered on the online help. That is always better than having to contact support as then you have to wait longer than just a search on the website.
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Alternatives Considered
Both products are comparable. our company allows a certain number of similar products, so we use both for different teams.
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Return on Investment
  • Easier to find information
  • Meets you on the platforms you already use - ie Slack and Google.
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ScreenShots

USU Knowledge Management Screenshots

Screenshot of DashboardScreenshot of Search viewScreenshot of Built-in E-learning