Khoros Service vs. ThoughtBuzz
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Khoros Service | Score8.9 out of 10 | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A |
 ThoughtBuzz | Score7 out of 10 | Mid-Size Companies (51-1,000 employees) | ThoughtBuzz is a cloud based full stack social business platform that integrates social listening, social media marketing, social intelligence and social CRM. According to the vendor this solution is designed to help users drive a quick ROI with features such as one-click publish, an integrated dashboard, cross-platform insights, keyword analysis, fans and follower analysis, live preview and a keyword planner. | $0 per month |
| Khoros Service | ThoughtBuzz | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
| Additional Details | Pricing is variable based on the needs of the customer. | Since ThoughtBuzz provides a package of listening, social crm, analytics. Our pricing also reflects a combination of number of keywords, user logins, social profiles. Further, Enterprise plan starts at 360 USD and can be revised based on the requirements. | ||||||||||||||
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| Khoros Service | ThoughtBuzz | |
|---|---|---|
| Likelihood to Recommend | 8.5 | - |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.3 | - |
| Availability | 9.0 | - |
| Performance | 9.0 | - |
| Support Rating | 8.1 | - |
| In-Person Training | 9.0 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 7.6 | - |
| Product Scalability | 8.3 | - |