Engageware

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Engageware
Score 9.0 out of 10
N/A
Engageware (formerly TimeTrade) helps leading brands optimize engagement through all phases of the customer relationship. Engageware’s Intelligent Appointment Scheduling platform harnesses artificial intelligence to improve meeting scheduling strategies through real-time customer insights and actions, in order to produce better meetings, and higher growth. The vendor states that with Engageware, customers can outpace their peers by nearly 3X. They further boast tens of thousands of businesses –…N/A
Pricing
Engageware
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Engageware
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Engageware
Considered Both Products
Engageware
Chose Engageware
I haven't looked at any others recently, but plan to, so not sure what the latest features are on other systems.
Chose Engageware
TimeTrade is the only software of its kind that I've used, but if I was placed in a similar role again (managing a team of interviewers) depending on license costs and budget I would consider hiring a part-time scheduling coordinator instead. While I wasn't an employee at the …
Chose Engageware
TimeTrade has been my favorite way (that I've discovered so far) to organize meeting attendees from different organizations and coordinate a time that works for everyone.
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User Ratings
Engageware
Likelihood to Recommend
6.0
(0 ratings)
Support Rating
8.0
(0 ratings)
User Testimonials
Engageware
Likelihood to Recommend
TimeTrade is a good fit for a team with regular hours and little schedule fluctuation, one type of role being hired at a time, a limited budget, excellent phone/communication skills to work with the customer service team effectively, and a very clear idea of exactly how the hiring process needs to be structured. Not recommended for teams with diverse appointment types/programs, complex/shifting schedules, and enough budget to afford a higher end product.
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Pros
  • The customers really like that they can book time with our reps when it's convenient for both parties.
  • TimeTrade integrates with Outlook, so the online calendar is in sync with the reps.
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Cons
  • I wish it was a bit more integrated with my calendar (Outlook). I have to manually add times to it and retrieve responses to pick a time
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Support Rating
I've used their online support, which has answered my questions for the most part. If I remember correctly, they were responsive when I emailed them as well.
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Alternatives Considered
I haven't looked at any others recently, but plan to, so not sure what the latest features are on other systems.
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Return on Investment
  • TimeTrade makes me more efficient because it eliminates the e-mails and calls back and forth to set up appointments.
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ScreenShots

Engageware Screenshots

Screenshot of Appointment Scheduling, queue management and reportingScreenshot of Use Salesforce? Online Meeting & Appointment Scheduling purpose-built for Salesforce.Screenshot of Schedule unlimited appointments through your website, email and prospecting campaigns, and social media channels