TrustRadius

Worldpay from FIS vs. TokenEx

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Worldpay from FIS
Score 8.9 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
TokenEx
Score 0.0 out of 10
N/A
TokenEx is a cloud security platform that uses tokenization to secure and desensitize any structured data element. We specialize in payments use cases, but we also offer solutions for the privacy space, including insurance and health care applications. Our security technology can: Remove sensitive data from your environment Reduce an organization's compliance scope for PCI DSS Pseudonymize data to help satisfy GDPR and other privacy regulations Preserve the…N/A
Pricing
Worldpay from FISTokenEx
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Worldpay from FISTokenEx
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Worldpay from FISTokenEx
Features
Worldpay from FISTokenEx
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Worldpay from FIS
8.8
Ratings
19% above category average
TokenEx
-
Ratings
Fraud Detection9.00 Ratings00 Ratings
Billing and Invoicing Support8.00 Ratings00 Ratings
Global Support9.00 Ratings00 Ratings
Payment Form Acceptance9.00 Ratings00 Ratings
User Ratings
Worldpay from FISTokenEx
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
Likelihood to Renew
7.0
(0 ratings)
-
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
Support Rating
5.0
(0 ratings)
-
(0 ratings)
User Testimonials
Worldpay from FISTokenEx
Likelihood to Recommend
World pay from FIS is well suited to help our clients with storing credit cards on file in the software, memberships, offers a variety of payment options, etc. Typically it can be less suited for smaller businesses who are getting better rates from their local banks in town, compared to what World Pay can offer them.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Vantiv's credit card processing terminal is very straightforward, easy to use, and fast.
  • Vantiv's credit card dispute portal provides beneficial information regarding disputes and chargebacks. Even the customer number associated with the charge is provided, which cuts down on time needed to research conflicts.
  • The Vantiv homepage/dashboard is structured in a very easy to navigate fashion.
Verified User
Anonymous
Read full review
No answers on this topic
Cons
  • The account teams that are assigned are not technical.
  • It can be very hard to get answers if you talk to the wrong person.
  • There is long lead times in account set up.
Verified User
Anonymous
Read full review
No answers on this topic
Likelihood to Renew
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
Heather Frick | TrustRadius Reviewer
Heather Frick
Bookkeeper
Read full review
No answers on this topic
Usability
Easy! Easy! Easy!
Stephanie Smith | TrustRadius Reviewer
Stephanie Smith
PRACTICE MANAGER
Read full review
No answers on this topic
Support Rating
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
We looked at using Authorize.Net and we went with Worldpay because it was most similar to our US backend. If we started from scratch, we would have harmonized and done both US and international on the same gateway as it would have simplified our overall landscape from implementation.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Duplicate charges have caused untold damage to our reputation
  • I've spent a ridiculous amount of time trying to fix WP problems with AND without tech support help
  • We switched POS systems from CenterEdge to Roller, but issues persist
  • The problems we experience have been so vast that we will never know the true cost of the negative impact WorldPay has had on our business.
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots