| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Cherwell Service Management (discontinued) | Score4.3 out of 10 | N/A | Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL. | N/A |
 TOPdesk | Score8.8 out of 10 | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | $76 per month Per agent |
| Cherwell Service Management (discontinued) | TOPdesk | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Cherwell Service Management (discontinued) | TOPdesk | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Cherwell Service Management (discontinued) | TOPdesk | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Cherwell Service Management (discontinued) | TOPdesk | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.9 |
| Likelihood to Renew | 10.0 | 9.1 |
| Usability | 8.9 | 9.0 |
| Availability | 8.2 | 9.1 |
| Performance | 6.4 | 8.1 |
| Support Rating | 7.7 | 9.1 |
| In-Person Training | 8.9 | 7.3 |
| Online Training | 9.1 | 8.0 |
| Implementation Rating | 9.1 | 9.9 |
| Configurability | 9.1 | 9.0 |
| Contract Terms and Pricing Model | 9.1 | - |
| Ease of integration | 9.1 | 6.5 |
| Product Scalability | 8.2 | 9.1 |
| Professional Services | 7.3 | - |
| Vendor post-sale | 6.4 | 9.0 |
| Vendor pre-sale | - | 9.1 |