TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    TOPdesk

    Score8.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

    $76

    per month Per agent

    Velory

    N/AN/AVelory enables companies to buy and manage their IT in an automated, secure and circular way, offering streamlined workflows for IT asset lifecycle management.N/A
    Pricing
    TOPdeskVelory
    Editions & Modules
    Essential
    $76
    per month Per agent
    Engaged
    $109
    per month Per agent
    Excellent
    $155
    per month Per agent
    No answers on this topic
    Offerings
    Pricing Offerings
    TOPdeskVelory
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsThe TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing.—
    More Pricing Information
    Features
    TOPdeskVelory
    Incident and problem management
    Comparison of Incident and problem management features of TOPdesk and Velory
    Feature
    TOPdesk
    8.1
    208 Ratings
    Velory
    -
    Ratings
    Organize and prioritize service tickets8.9208 Ratings00 Ratings
    Expert directory7.7146 Ratings00 Ratings
    Service restoration8.0140 Ratings00 Ratings
    Self-service tools8.5194 Ratings00 Ratings
    Subscription-based notifications7.5144 Ratings00 Ratings
    ITSM collaboration and documentation8.2158 Ratings00 Ratings
    ITSM reports and dashboards7.8168 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of TOPdesk and Velory
    Feature
    TOPdesk
    8.2
    170 Ratings
    Velory
    -
    Ratings
    Configuration mangement8.7159 Ratings00 Ratings
    Asset management dashboard7.8144 Ratings00 Ratings
    Policy and contract enforcement8.0109 Ratings00 Ratings
    Change management
    Comparison of Change management features of TOPdesk and Velory
    Feature
    TOPdesk
    7.8
    164 Ratings
    Velory
    -
    Ratings
    Change requests repository7.6157 Ratings00 Ratings
    Change calendar7.7124 Ratings00 Ratings
    Service-level management8.0134 Ratings00 Ratings
    User Ratings
    TOPdeskVelory
    Likelihood to Recommend
    8.9
    (210 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    9.1
    (122 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (30 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (9 ratings)
    -
    (0 ratings)
    Performance
    8.1
    (9 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (177 ratings)
    -
    (0 ratings)
    In-Person Training
    7.3
    (3 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.9
    (17 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (8 ratings)
    -
    (0 ratings)
    Ease of integration
    6.5
    (17 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (9 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (7 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (7 ratings)
    -
    (0 ratings)