TOPdesk vs. Vorex
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 TOPdesk | Score8.8 out of 10 | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | $76 per month Per agent |
 Vorex | Score6 out of 10 | N/A | Vorex, acquired by Kesaya in February 2016, is professional services automation and ITSM software, used to create, manage and resolve IT service requests and tickets. | $15 per month |
| TOPdesk | Vorex | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| TOPdesk | Vorex | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| TOPdesk | Vorex | |
|---|---|---|
| Likelihood to Recommend | 8.9 | - |
| Likelihood to Renew | 9.1 | - |
| Usability | 9.0 | - |
| Availability | 9.1 | - |
| Performance | 8.1 | - |
| Support Rating | 9.1 | - |
| In-Person Training | 7.3 | - |
| Online Training | 8.0 | - |
| Implementation Rating | 9.9 | - |
| Configurability | 9.0 | - |
| Ease of integration | 6.5 | - |
| Product Scalability | 9.1 | - |
| Vendor post-sale | 9.0 | - |
| Vendor pre-sale | 9.1 | - |