Totango
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Totango | Score7.8 out of 10 | N/A | Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024. | N/A |
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| Editions & Modules | No answers on this topic | ||||||||||
| Offerings |
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| Entry-level Setup Fee | Optional | ||||||||||
| Additional Details | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||
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| Security |
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| Platform & Infrastructure |
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| Customer Data Extraction / Integration |
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| Customer Success Management |
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| CSM Reporting & Analytics |
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| Totango | |
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| Likelihood to Recommend | 9.1 |
| Likelihood to Renew | 7.3 |
| Usability | 8.6 |
| Availability | 9.9 |
| Performance | 8.8 |
| Support Rating | 7.7 |
| Online Training | 7.0 |
| Implementation Rating | 10.0 |
| Configurability | 8.2 |
| Ease of integration | 8.0 |
| Product Scalability | 9.8 |
| Vendor post-sale | 8.0 |
| Vendor pre-sale | 8.0 |