TrackWise

Trackwise is an excellent tool to track activities and action items. We specifically used it to track quality management systems such as NCRs and CAPAs and include action steps and sign-offs. I would not use it to track projects that have significant data uploads.

Incentivized

• It has a great structure for child-parent relations. You can easily review your record and also the child records associated with the parent record.
• Ability to create customized dashboards for your queries.
• User friendly interface and ability to customize desktop layout.
• Ability to create and customize reports in the required file type.
• Capability to link records.
• Easy to define user roles and group categories for user permissions.

• Query was limited and slow

Incentivized

The user experience is great and I would recommend other's to use trackwise for it's customization flexibility

It is easy to use. Easy navigation. Flexible to customize. Real-time analytics help to track the record cycle time. Can be used by multiple departments for various business processes.

I did not interact with the support team.

Incentivized

Trackwise is better than Arena. You need sign-offs before moving to the next step. While in Arena, you can complete the whole task and request sign off later. Not sure which is better for everyone, but I prefer to sign off before moving to the next step.

Incentivized

• Got rid of paper tracking.
• Saves time by easily searching data base.

Incentivized